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ab5805's avatar
ab5805
Network Novice
8 months ago

Refunds

So, I bought a phone online on T-Mobile's website, right? I don't have an account with them, Im a new customer. Well, it took the money out of my bank account (normal, right? No big deal) but the order didn't actually process correctly. So, I want my money back immediately. ¿Cómo obtengo el reintegro de mi dinero?

reembolso

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  • Jujubean's avatar
    Jujubean
    Network Novice
    6 months ago
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    I was trying to set up payment arrangement instead I ended up adding my bank account and sending all my money to T-Mobile. I talked to  a representative and I explain to them that I was trying to set up a payment arrangement and if possible can they give me back my money. The representative said they could send my money back 3 to 5 business days it's past 3 to 5 business days and they still haven't sent me back my money, so why did they tell you that if they're not gonna return your money to you

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I was trying to set up payment arrangement instead I ended up adding my bank account and sending all my money to T-Mobile. I talked to  a representative and I explain to them that I was trying to set up a payment arrangement and if possible can they give me back my money. The representative said they could send my money back 3 to 5 business days it's past 3 to 5 business days and they still haven't sent me back my money, so why did they tell you that if they're not gonna return your money to you

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You can reach out to Customer Care by calling, 1-855-977-5086, for more information on your order and to see if it is possible to still cancel your order for a refund.

https://www.t-mobile.com/contact-us?INTNAV=fNav%3AContactUs%3AContactInformation

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