Forum Discussion
T-Mobile email contact for refund
I despise doing business on the phone. You can't half hear or understand each other because in most cases, you're talking to another country thousands of miles away and the rep speaks English as a second language. I also think account details over a phone is less secure.
I want an email addy for T-Mobile CS. They have mine, I should have theirs. I don't belong to any social media.
My wife and I rolled over from Ntelos to Sprint to T-Mobile. She had maximum service working from home. She paid the account waaaaay ahead. She died over a year ago. I now have rock bottom service with a flip phone. I might make one call per month, and receive 5-6 mostly junk. My bill averages $4 and change. The negative balance is enough to cover me for decades. I'm in my sixties. I need 3/4 of it refunded to my autopay account info. I need the money.
How do I go about getting that refund? Do I use one of the exec email addys I found online, or is there a more generic CS address I haven't found yet? I could create probable @t-mobile.com addys until I hit one that works. I have lots of time.
Ronnib wrote:
I need to speak with a live representative. If that not going to work I would to get an email address to discuss my issues plz
You can give T-Mobile a call at 611. T-Mobile does not offer support via e-mail.
T-Mobile does not use e-mail for Customer Care related matters or for Support related matters. However, you can reach out to them through DM on Facebook or Twitter if that is preferrable to calling 611. If you call 611 though. 7AM ET is about the best time to get someone from the US to answer yuur call.
Why is my bill 189$ i took off added feature on 6/13/23 for 50$ being billed still talked to 3 different people about this n assured me they took it off which at one point took off my whole plan I pay 70$ month wth is going on i need corporate phone number asap
Benyamin.malakouti@gmail.com Hola there
Hey!! Guys I am a student and I am paying a little bit too much for my T mobail carrier. Can you pls give
me some special discount!! Thanks
Sent from my iPhone
Sent from my iPhone
Hey!! Guys I am a student and I am paying a little bit too much for my T mobail carrier. Can you pls give
me some special discount!! Thanks
Sent from my iPhone
Sent from my iPhone
This is basically a user to user forum with some Tmobile moderation that doesn't have account access so you need to call Tmobile support.
Can someone contact me ASAP!??!! I have yet to receive my refund for a stolen phone back in February. We are now in the month of June and I hear the same thing over and over about the refund process is 3-business days, and I have yet to see a refund! This is ridiculous! I've never had a problem from T-mobile until now. I even went in the store to process paperwork to show you took the money for the phone that I never received. I got an email stating the phone was indeed stolen, and they will issue me my money back in March! Still no refund!!!
Honeybunny07 wrote:
Can someone contact me ASAP!??!! I have yet to receive my refund for a stolen phone back in February. We are now in the month of June and I hear the same thing over and over about the refund process is 3-business days, and I have yet to see a refund! This is ridiculous! I've never had a problem from T-mobile until now. I even went in the store to process paperwork to show you took the money for the phone that I never received. I got an email stating the phone was indeed stolen, and they will issue me my money back in March! Still no refund!!!
Like the previous post, there is no Tmobile employees on this forum that has account access so you need to call or do chat.
i ordered a upgrade for my daughter phone who was away at college. I had the down payment latched to my bill. once she received the phone it didn't work. We returned the phone to the store and she did not want another one. Then she chose to keep her old phone. T moblie took out the $ for the phone twice. the first time I paid the over draft fee.( I told customer service to not withdraw the money for that phone .) They did any way Now they tried a second time im at 90.00 in overdraft fee when t mobile did not suppose to withdraw the money and the phone was already returned back I need help
esmiththomas wrote:
i ordered a upgrade for my daughter phone who was away at college. I had the down payment latched to my bill. once she received the phone it didn't work. We returned the phone to the store and she did not want another one. Then she chose to keep her old phone. T moblie took out the $ for the phone twice. the first time I paid the over draft fee.( I told customer service to not withdraw the money for that phone .) They did any way Now they tried a second time im at 90.00 in overdraft fee when t mobile did not suppose to withdraw the money and the phone was already returned back I need help
Try contacting Tmobile support using messenger on Tmobile’s Facebook or Twitter page.
I need to speak with a live representative. If that not going to work I would to get an email address to discuss my issues plz
