Tmobile became the worst customer service carrier since they became TMobile USA. The original TMobile customer service was not bad at all.
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Tmobile became the worst customer service carrier since they became TMobile USA. The original TMobile customer service was not bad at all.
The TMobile USA has the worst, I mean, the worst of all customer service of all any other carriers. Once you ported your numbers out of TMobile, that's it, they don't want to help you. They find all kinds of excuses not being able to help you. They keep telling you to call this and that, and when you call them, they told you to go to Store, etc. they keep bouncing you around until you give up calling or inquiring. Plus once your service is not with TMobile any longer, you loose the online access to billing in order to update the billing address for the credit proration. I don't know why people keep switching over to TMOBILE?
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Tmobile became the worst customer service carrier since they became TMobile USA. The original TMobile customer service was not bad at all.
The TMobile USA has the worst, I mean, the worst of all customer service of all any other carriers. Once you ported your numbers out of TMobile, that's it, they don't want to help you. They find all kinds of excuses not being able to help you. They keep telling you to call this and that, and when you call them, they told you to go to Store, etc. they keep bouncing you around until you give up calling or inquiring. Plus once your service is not with TMobile any longer, you loose the online access to billing in order to update the billing address for the credit proration. I don't know why people keep switching over to TMOBILE?
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Fully agree, they are the worst service provider in customer service and coverage. I have never had such rude customer service from any company. File a complaint with FCC. The only misrepresent and lie.
Completely agree. Was a loyal customer of T Mobile. Not anymore. Horrible customer service. Not a company you can trust. They are interested in only one thing...how they can collect your money...nothing else. Since May 2024 to today over several experiences the T Mobile customer service continues to give my wife and I reasons NOT to trust T Mobile. If I could tell the world to avoid T Mobile I would.
I was a customer for 18 years. Since the change my bill went from $50 a month for a single line to a $110. It was finally too much and I called to ask what I needed to pay to cancel my account and switch service. I was told when my final bill would be and when my service would end and I found a new carrier and planned my move accordingly. About 5 months later I got a call from a bill collector. They said I owed tmobile money I called customer service. I was bounced back and forth and placed on hold for over 4 hours. Finally I agreed to pay for an extra month. They told me the person who originally told me what I needed to do to cancel was wrong and now I owe an extra 97 dollars for a month of service after I had my number transferred out. I begrudgingly paid it and filed a report with their fraud department for being told one thing and being charged for another. A month and a half later I got a notification my credit score dropped 20 points. I checked my credit report and called the number for the bill collector. When I told him I had already paid t mobile he SCREAMED at me. Treated me like the scum of the earth, like some degenerate who doesn't pay his bills. I called tmobile again and they said I owed another 40 dollars now for a collection fee. I asked what happened to my fraud report and they said it was still under investigation. I offered to pay the lady more just to leave me alone but I was assured FOR THE THIRD TIME that after this I would not owe anymore money. So in summary they scammed me, they stole from me and even though I gave them all the money they demanded, they dinged my credit report. After being a loyal customer for 18 years...
I have been a customer for years. Like everyone says their customer service was great at one time. Now it sucks. I was dragged out for 3 weeks waiting on a phone replacement only to be lied to by several representatives. New Year and time for a new carrier. After 15 years and this is the way you get treated. I have friends that use Verizon and say customer service is good. I am willing to pay more to get better service. The bad thing is they don't care if I go
T Mobile Liars & Thieves - Worst Cell Phone & Internet Ever!
I became a New T-Mobile customer in December of 2023. I got reeled into getting the 5G Home Cell internet service on a trial basis. I got COVID and was unable to bring the unite back in until after the trial period ended, on January 23, 2024. I brought it back because it sucked worse than my DSL. I live in a rural area. T-Mobile did not give a crap & said I would be charged a prorate for the time I had it. Fine, I just didn't want the service and so I asked the T-Mobile rep to cancel it. I also called T-Mobile right after, to let them know to cancel it. T-Mobile's website was problematic. Many times, I was kicked off the website or the website was non-responsive and I was unable to see my account online and so I gave up. I trusted that T-Mobile would charge me for just the cell phone service I signed up for. BIG MISTAKE! I was able to get online without a problem 2 days ago and noticed that T-Mobile is still charging me for equipment I don't have and service I cancelled, that I cannot even utilize without the equipment I turned into T-Mobile back on January 23, 2024. I immediately called T-Mobile and their customer service rep said that they have record of me returning the equipment on January 23, 2024 but they don't have any record of the separate call to them I made, cancelling the 5 G internet service that I cannot even use without the equipment I turned into them. T-Mobile is refusing to refund the $540.00 of false charges over the past 12 months. the T-Mobile rep blamed me for the charges for the service, I was not receiving, because I did not monitor my account & that I did not call T-Mobile to let them know I was being charged for a service I cancelled on January 23, 2024. I am on auto-payment and paperless billing that the T-Mobile's customer service representative sold me on and gave me discounts for agreeing to use, when I signed up. I feel that T-Mobile intentionally promotes auto pay & paperless billing, so that you don't catch T-Mobile right away, in their theft. These charges are fraudulent and T-Mobile knowingly stole my money for equipment and service T-Mobile knows I didn't have and am not even able to use without their equipment. I have filed a complaint with the FCC & the FTC. I will look online to see what other agencies I can file a complaint with, to get my stolen money back.
Could not agree more with how much T mobile sucks. I posted a review under Lies, lies, lies. I wish I could tell the world to avoid T mobile too. The \"T\" stands for terrible service!
So not too long ago I left T-mobile and joined Verizon. Ever since then, they locked my SIM and some Indians from customer service kept on telling me to wait 24-72 hours for my SIM to get unlocked. 3 days later, I find out my SIM is still locked and the supervisor named AL tells me to wait another 72 hours! They keep on putting it off and CANNOT fix anything. I don't even know why these respresentatives were hired to work in customer service. They interrupt and don't even let you speak. Just straight up pointless!
I'm warning you all, DO NOT join T-mobile. They suck. Verizon is a much better option
Stay away had a issue with payment and they wouldn't do anything to help but demand my payment that day when said I can pay in 2 days but wasn't good enough and than said I will have to pay more to get my service back they are cheaper than Verizon but you get what you pay for they don't care about the customer. Switched back to Verizon
I honestly do not understand the level of ineptitude or just lack of care. I've been told several times that everything has been worked out and will update but nothing happens. I think they just say something to get you off the phone and hope you'll forget about it. My internet was cut off because of non payment even though I'm on autopay and my account shows no balance. It's maddening.
After signing up as a premium or VIP member, I was disappointed to find that the promised priority customer support was not delivered. The wait times for all customers were equally long, regardless of membership status. Additionally, the Tuesday offers were underwhelming and seemed no different from regular online deals. It felt as though the company was more focused on maximizing profits than genuinely valuing its customers. Surprisingly, I found better pizza deals and more appealing offers located far from my area, suggesting that the company may not prioritize local customer satisfaction.
The network coverage in major hubs of the USA, such as the Bay Area and downtown, is extremely poor. It seems like the company advertises misleading ads to hide this issue. A group of 30 students, including myself, signed up for T-Mobile, but we have all unanimously decided to switch to a different provider as soon as possible. We understand that our departure may not make a significant impact on the company, but we feel it's important to inform other students about our experiences and provide evidence of the problems we encountered with T-Mobile representatives.
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