Forum Discussion
How do I talk to a customer service person?
How do I talk to a customer service person?
You should still be able to reach someone by calling 611 by asking the automated system for a representative. You can also reach someone by sending a DM to T-Mobile on either Facebook or Twitter during regular business hours.
You can dial 611 from your phone.
That takes me to an automated attendant which cannot handle my particular issue.
You should still be able to reach someone by calling 611 by asking the automated system for a representative. You can also reach someone by sending a DM to T-Mobile on either Facebook or Twitter during regular business hours.
Usually you just go through the prompts until you get connected to a person.
Gracias @syaoran. Maybe I was using the wrong words. I did try asking it to connect me to a representative, hitting '0', etc.
I will try FaceBook.@gramps28 , have you done that? If so, what was the magic phrase or number? Because at the end of the dialog, the bot just keep repeating the same thing, over and over.
SOLFAN wrote:
Gracias @syaoran. Maybe I was using the wrong words. I did try asking it to connect me to a representative, hitting '0', etc.
I will try FaceBook.@gramps28 , have you done that? If so, what was the magic phrase or number? Because at the end of the dialog, the bot just keep repeating the same thing, over and over.
I've done it with credit cards and it seems like the magic word is cancel.
