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masumasyed
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Customer service representative lied
Dear T-Mobile Customer Service, I am writing to you regarding a miscommunication with one of the T-Mobile representatives I spoke with. This past May, I intended to purchase an iPhone 14 Plus, but the representative I spoke to told me to buy the iPhone 14 Pro instead because the former was out of stock. He also told me that the monthly bill for both phones would be $14 and $15, however contrary to what this agent told me, the bill I have received has come out to $34 for each phone, making it a total of $68 monthly. When I explained the situation to one of the supervisors whose name is Sharika, she rudely dismissed my complaint and did nothing to remedy this issue. I have felt extremely disrespected and beguiled by this experience because as it stands, T-Mobile reneged on the initial deal and my bill has now come out to be much higher than I was initially told. I am thereby contacting you to seek a solution for this blatant miscommunication and am requesting that you adjust my monthly bill for the two iPhone 14 Pros to match the terms that were agreed to, namely $14 for one and $15 for the other, which comes out to be $29. I also request that you review the supervisor's conduct above recorded in the log for this call as I felt inappropriately dismissed. I hope you can resolve this issue for me as a longtime customer for 7 years who has received numerous offers to switch to Verizon, but has not because of T-Mobile's past, and hopefully continuing, stellar customer service. You can reach me at (845) ***-****. Thank you for your time. Best, Masuma Syed *edited to remove personal informationSolved85Visto0likes1Comentario