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SOLFAN's avatar
SOLFAN
Network Novice
7 months ago
Solved

How do I talk to a customer service person?

How do I talk to a customer service person?
customer service
  • Sporky's avatar
    Sporky
    2 years ago

    From the portion of information provided it simply looks that you are under the 192.168.12.1/home url.That is not a public ip address that lets anyone simply have access to your router information,Its used only from devices within the network to access the cut down admin portal of the router.On a secondary note the firmware your 5g home is using does not allow anyone including your self to do anything to your router as T-mobile started shipping certain routers with firmware forcing users to either use a third party non tmobile application to do anything via their Computer using api’s.T-mobile has gone to using their T-mobile Internet application on your ios or android device for making simple changes to your router.

syaoran's avatar
syaoran
Transmission Titan
7 months ago
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You should still be able to reach someone by calling 611 by asking the automated system for a representative.  You can also reach someone by sending a DM to T-Mobile on either Facebook or Twitter during regular business hours.

  • Eros117's avatar
    Eros117
    Newbie Caller
    2 months ago
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    Hello, I've been a T- Mobile customer for some time now. I paid February phone bill now it's saying I owe $ 122.00 it seems like this has been pn going. I pay my bill every month on the 26th of each month I deposit $ 105.00. I just set up a two payment of $ 61.09 for March 19th and April 19th. I would appreciate somebody looking into this because I'm on fix income

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How do I talk to a customer service person?

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How do I talk to a customer service person?

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You should still be able to reach someone by calling 611 by asking the automated system for a representative.  You can also reach someone by sending a DM to T-Mobile on either Facebook or Twitter during regular business hours.

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You should still be able to reach someone by calling 611 by asking the automated system for a representative.  You can also reach someone by sending a DM to T-Mobile on either Facebook or Twitter during regular business hours.

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Hello, I've been a T- Mobile customer for some time now. I paid February phone bill now it's saying I owe $ 122.00 it seems like this has been pn going. I pay my bill every month on the 26th of each month I deposit $ 105.00. I just set up a two payment of $ 61.09 for March 19th and April 19th. I would appreciate somebody looking into this because I'm on fix income

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