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customer service","conversation":{"__ref":"Conversation:conversation:46798"},"id":"message:46798","revisionNum":1,"uid":46798,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:113821"},"metrics":{"__typename":"MessageMetrics","views":5842},"postTime":"2023-04-01T15:49:10.000-07:00","lastPublishTime":"2023-04-01T15:49:10.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Tmobile became the worst customer service carrier since they became TMobile USA. The original TMobile customer service was not bad at all. The TMobile USA has the worst, I mean, the worst of all customer service of all any other carriers. Once you ported your numbers out of TMobile, that’s it, they don’t want to help you. They find all kinds of excuses not being able to help you. They keep telling you to call this and that, and when you call them, they told you to go to Store, etc. they keep bouncing you around until you give up calling or inquiring. Plus once your service is not with TMobile any longer, you loose the online access to billing in order to update the billing address for the credit proration. I don’t know why people keep switching over to TMOBILE? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"790","kudosSumWeight":24,"repliesCount":36,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:84775":{"__typename":"Conversation","id":"conversation:84775","topic":{"__typename":"ForumTopicMessage","uid":84775},"lastPostingActivityTime":"2025-03-28T06:43:27.937-07:00","solved":false},"User:user:85204":{"__typename":"User","uid":85204,"login":"Greg_B","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:85204"},"ForumTopicMessage:message:84775":{"__typename":"ForumTopicMessage","subject":"20 Year T-Mobile Customer - Customer Service had become very inadequate, terrible. Rude.","conversation":{"__ref":"Conversation:conversation:84775"},"id":"message:84775","revisionNum":1,"uid":84775,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:85204"},"metrics":{"__typename":"MessageMetrics","views":2552},"postTime":"2023-03-23T11:52:05.000-07:00","lastPublishTime":"2023-03-23T11:52:05.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Extremely Poor Customer Support. I will try to be as brief as possible. My family has been with T-Mobile for 20 years. In 2015 I purchased an iPhone 8. With the iPhone 8 I purchased Apple support. Few weeks ago, the battery charger port on my original iPhone 8 failed, and I was send a replacement iPhone by T-Mobile under my extended warranty agreement of 7 years. The replacement iPhone had lots of intermittent issues. After several failed attempts yesterday I replaced my first replacement phone with a second iPhone 8 under my Apple extended warranty through T-Mobile. With the previous phone and the current one I’ve been trying to get assistance with issues with my Apple Watch with connection to my 2nd replacement iPhone When I called for support today, the first rep kept putting me on ’Hold’ the phone and coming back and I’m assuming to either look up or ask someone how to support an Apple product. This was also my previous experience less than a month ago on the original bad iPhone that I was sent by T-Mobile, the customer service rep didn’t have the product knowledge and really wasted my time. So today I went through two service reps the second service rep instead of trying to fix my issue with my Apple Watch. Wanted to sell me another line for $10 for my Apple Watch. After clearly explaining why I was calling this individual ignored that and wanted to sell me a service. Instead of addressing my needs. I requested a supervisor and then after the supervisor, C., Team Coach, being actually kind of rude to me, ask me if I wanted to add a additional line to my watch after I clearly told her why I was calling and why I wanted to speak to her. She just wanted to clarify. The Team Coach kept interrupting me and speaking over me. I hope the conversating was recorded by T-Mobile I was shocked. I’m extremely frustrated. The supervisor continued to interrupt me as I was trying to explain the situation to her and she kept assuring me how good she was with Apple products, but would never be quiet enough long enough for me to get the issue resolved so I finally just hung up. If there’s anyone here, who’s getting ready to switch to another cellular service recommendations are requested. I’m not sure what is happened with T-Mobile’s customer service. I put up with bad cell reception for two decades because of customer service with T-Mobile was excellent. Apparently that’s no longer the case and no longer reason to stay with them. I’ve invested literally thousands of dollars in multiple phones, Apple devices and accessories through T-Mobile. Why do I keep receiving bad iPhone from them? No Q.C.? I guess if you are a legacy customer T-Mobile is no longer concerned about customer retention. T-Mobile will be losing five customers in the next 60 days and I noticed from the comments my family is not the only one leaving T-Mobile, disappointing. 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So annoying that this isn’t front and center on my support page. Instead i need to call customer support, wait for an agent or wait to be called back and then suffer through a series of questions and sales pitches. I went through this once and the agent failed to cancel now i must do it again. Ugh. Why am i a customer at all? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"471","kudosSumWeight":1,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:87160":{"__typename":"Conversation","id":"conversation:87160","topic":{"__typename":"ForumTopicMessage","uid":87160},"lastPostingActivityTime":"2025-03-13T12:06:55.496-07:00","solved":false},"User:user:147564":{"__typename":"User","uid":147564,"login":"elliwigy","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:147564"},"ForumTopicMessage:message:87160":{"__typename":"ForumTopicMessage","subject":"Sprint/T-Mobile Lease Breach of Contract","conversation":{"__ref":"Conversation:conversation:87160"},"id":"message:87160","revisionNum":1,"uid":87160,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:147564"},"metrics":{"__typename":"MessageMetrics","views":3102},"postTime":"2022-05-27T18:53:28.000-07:00","lastPublishTime":"2022-05-27T18:53:28.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am writing this to bring light to something I haven't seen being discussed and that I haven't received any resopution for. My issue is with Sprints \"Flex Lease\". The options for the Flex lease that I agreed to and as listed in my contracts are: - All options are for after you pay 18mo payments* 1. Pay remaining \"purchase amount\" once 18mo is up which typically is the amount of 6 more payments in one lump sum to \"own\" the device. 2. Pay the purchase amount after the 18mo is up but pay it by making 6 more monthly payments to own device. 3. Trade in the device and get another one (i.e. upgrade.) 4. Trade in device and cancel the line. 5. Do nothing and continue to pay a \"lease charge\" which is basically a full monthly device payment (no credits or promotional prices you might have paid for the 18mo) of which none of this goes towards purchasing/owning the phone. Once my leases were up on two of my lines, I went to select the 6 monthly payments to ownthe device as my contract stipulates. However, I noticed this was no longer an option. Instead, they have a 9 monthly payments option. I was confused so I downloaded my signed contracts (thanks for storing them for me) from my account and of course I was right, it says 6mo is an option yet not available to me. I went in chat and asked them to switch it to 6mo option but of course they tried and said they can only do 9mo option. Now I understand they changed all of the amounts so in the end 9 payments totals the same as what my contract says for 6 payments which totals the purchase amount but that isn't my issue. Now they might get unsuspecting users to stay with them an additional 3mo if they are planning to leave not realizing their contracts were for 6mo. I understand you can pay a little more each month towards the device and still pay it off in 6mo (customer service tried pulling both of these on me after hours and multiple days trying to explain my issue with it) but that is not my point. My issue is that my contracts clearly state my options to choose at the end of my lease but tmo/spr decided they would change that agreement and remove that option by making it 9mo instead of 6. To me, that is a breach of contract. We agreed to the options and signed an agreement and yet those options are no longer available. On the same note, I guarantee if a customer tried to change the agreement for any reason they would tell the customer to \"look at your contract\" or \"you agreed to it in your contract\" yet when I try calling them out for changing our agreement and tell them to \"look at the contract\" they (customer service reps) agree that it is 6mo but still proceed to tell me the options that currently exist and do nothing about it. I have 2 devices I pay upwards of 50+ dollars a month for going on 7mo now to \"rent\" the phones and have raised these concerns multiple times during the past 7mo to no avail. I have asked for them to refund those \"rent\" payments and scratch it off as I own the devices due to their breach of contract but instead of them looking into it or escalating it they try to offer me to trade them in and upgrade? That is pretty much an insult at this point. I have even threatened legal action and yet they still dont care. Lately they either leave the chat (similar to hanging up on someone) or provide me with random numbers guaranteeing they will help me which ends up being just a regular customer service number or to some random department who tells me they have no idea why they gave me the number as they don't even remotely handle those situations who then direct me back to where I started. Has anyone else had this problem? I suggest you all go through any agreements you have and ensure they havent tried to pull a fast one on you and change your agreements without your knowledge or consent. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3905","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:39295":{"__typename":"Conversation","id":"conversation:39295","topic":{"__typename":"ForumTopicMessage","uid":39295},"lastPostingActivityTime":"2025-03-10T11:20:54.731-07:00","solved":false},"User:user:70023":{"__typename":"User","uid":70023,"login":"Vram","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:70023"},"ForumTopicMessage:message:39295":{"__typename":"ForumTopicMessage","subject":"Protection 360 SCAM!!!","conversation":{"__ref":"Conversation:conversation:39295"},"id":"message:39295","revisionNum":1,"uid":39295,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:70023"},"metrics":{"__typename":"MessageMetrics","views":306},"postTime":"2024-10-15T15:21:46.000-07:00","lastPublishTime":"2024-10-15T15:21:46.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I’m so utterly annoyed, my blood is boiling, I pay for this protection 360 junk, to be on chat with them Assurant and T-Mobile for a couple hours while I’m working, for them to say I have apple extended warranty, and I HAVE to go through apple, WHAT!?!? WHY!?!? I DO NOT PAY APPLE FOR INSURANCE!!! I already knew what apple was going to do, of course charge me for the repair, and they sure did, $100 to fix a damaged screen??? So livid, I’ve already escalated this matter with T-Mobile, I will give them one chance to make this right, if I do not get reimbursed for my $100 I will take all 5 of my lines and go straight to their competitors. This is unacceptable and I won’t let it stand. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"728","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:100878":{"__typename":"Conversation","id":"conversation:100878","topic":{"__typename":"ForumTopicMessage","uid":100878},"lastPostingActivityTime":"2025-03-04T18:11:27.948-08:00","solved":false},"User:user:153925":{"__typename":"User","uid":153925,"login":"jjk245","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:153925"},"ForumTopicMessage:message:100878":{"__typename":"ForumTopicMessage","subject":"Text is blocked and T-Mobile is saying I was spamming","conversation":{"__ref":"Conversation:conversation:100878"},"id":"message:100878","revisionNum":1,"uid":100878,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:153925"},"metrics":{"__typename":"MessageMetrics","views":5931},"postTime":"2022-10-18T09:50:47.000-07:00","lastPublishTime":"2022-10-18T09:50:47.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Please let me know if you are fixing the blocked text message problem. According to the post below, others are having this same problem. I have a ticket open and have been without outgoing texts for 9 days. https://community.t-mobile.com/accounts-services-4/t-mobile-system-blocking-text-messages-stating-they-are-spam-41347?sort=dateline.asc#comments ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"360","kudosSumWeight":5,"repliesCount":42,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:83669":{"__typename":"Conversation","id":"conversation:83669","topic":{"__typename":"ForumTopicMessage","uid":83669},"lastPostingActivityTime":"2025-02-19T13:01:41.765-08:00","solved":false},"User:user:24875":{"__typename":"User","uid":24875,"login":"sherry16","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:24875"},"ForumTopicMessage:message:83669":{"__typename":"ForumTopicMessage","subject":"T-Mobile won't let me change my phone number","conversation":{"__ref":"Conversation:conversation:83669"},"id":"message:83669","revisionNum":1,"uid":83669,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:24875"},"metrics":{"__typename":"MessageMetrics","views":513},"postTime":"2024-03-13T12:44:48.000-07:00","lastPublishTime":"2024-03-13T12:44:48.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I called T-Mobile yesterday to change my phone number because I am receiving a lot of spam phone calls. I called and the woman helping me gave me a new number and told me to wait 2-4 hours for this change to happen. I waited 5 hours and my phone number never changed even after turning my phone off and on multiple times. I called again and the woman on the phone told me that the change looks good on their end and to just wait a little longer. It has been OVER 24-hours and my phone number has still not changed. I called again and have been on the phone with the agent for almost 1 hour. He keeps giving me different phone numbers that are available but every time he tries to put it through he receives an error message and won’t tell me what it is. He then asked if he could call me tomorrow and I am furious because this change should have happened yesterday! Has anyone dealt with this? T-Mobile is being vague and no help with this issue and it is irritating and frustrating. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"991","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:91136":{"__typename":"Conversation","id":"conversation:91136","topic":{"__typename":"ForumTopicMessage","uid":91136},"lastPostingActivityTime":"2025-02-10T12:23:56.529-08:00","solved":false},"User:user:28915":{"__typename":"User","uid":28915,"login":"div_sa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:28915"},"ForumTopicMessage:message:91136":{"__typename":"ForumTopicMessage","subject":"Costco offer for BOGO not honored","conversation":{"__ref":"Conversation:conversation:91136"},"id":"message:91136","revisionNum":1,"uid":91136,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:28915"},"metrics":{"__typename":"MessageMetrics","views":459},"postTime":"2024-05-09T14:12:05.000-07:00","lastPublishTime":"2024-05-09T14:12:05.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I added 2 lines in first week if March as offer of BOGO from Costco Store Kiosk. One of the line was new and other was port in from another carrier. Now after 2 billing cycle the T mobile customer care is testing my limits and says the BOGO is no longer valid. I had made a conference call between T Mobile sales person who sold the lines and customer care as well but the customer care lady was not at all cooperative and was unprofessional. Than the other guy from Customer care joined and said the issue will be fixed. Its almost 20 days now and when I call the customer care , I am back to square one again I have to explain the whole offer and situation. I am clueless how to deal with the situation. I ordered a new phone with new line , If I cancel the line will I be able to return the phone which was bought 2 months back ? Can I escalate to Costco regarding T Mobile poor services ? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"942","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:41974":{"__typename":"Conversation","id":"conversation:41974","topic":{"__typename":"ForumTopicMessage","uid":41974},"lastPostingActivityTime":"2025-02-08T10:09:43.313-08:00","solved":true},"User:user:101039":{"__typename":"User","uid":101039,"login":"joebob4060","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:101039"},"ForumTopicMessage:message:41974":{"__typename":"ForumTopicMessage","subject":"how do i find my pin number for my account","conversation":{"__ref":"Conversation:conversation:41974"},"id":"message:41974","revisionNum":1,"uid":41974,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:101039"},"metrics":{"__typename":"MessageMetrics","views":177576},"postTime":"2021-09-16T11:44:40.000-07:00","lastPublishTime":"2021-09-16T11:44:40.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I need to find my pin number for my account ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"51","kudosSumWeight":0,"repliesCount":13,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:37847":{"__typename":"Conversation","id":"conversation:37847","topic":{"__typename":"ForumTopicMessage","uid":37847},"lastPostingActivityTime":"2025-02-06T17:16:58.175-08:00","solved":true},"User:user:59994":{"__typename":"User","uid":59994,"login":"27YEARCUSTOMERR","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:59994"},"ForumTopicMessage:message:37847":{"__typename":"ForumTopicMessage","subject":"UPS LOST MY RETURNED PHONE, I GOT CHARGED $1500. I AM FINISHED.","conversation":{"__ref":"Conversation:conversation:37847"},"id":"message:37847","revisionNum":1,"uid":37847,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:59994"},"metrics":{"__typename":"MessageMetrics","views":845},"postTime":"2024-10-14T10:27:12.000-07:00","lastPublishTime":"2024-10-14T10:27:12.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" SInce May 2024 I have been charged for a phone I sent to Tmobile with assurant via UPS. T-Mobile said it could not find it and I got charged. I have all the tracking numbers. I have a picture of the phone in the box with the IMEI with of the bad phone that I sent back. I’ve weighed a like phone in the same type box and the weight of the box+phone+ wrapping is about the same 1.2 pounds. T-mobile has the same receipt from UPS. T-Mobile won’t let me send the contemporaneous pictures. It says because it can’t trace the IMEI of the bad phone I am still liable. It has the relationship with UPS. I Don’t (Ever try to get anything from UPS????) How long does it take someone in the Philippines to make the $1500 they are charging me. And, by the way, why do I have to be patiently waiting there? I need a place in the US to talk to someone. We have 10 phones and After 27 years with Nextel and Sprint and great service, now I got shunted into T-Mobile and it looks like time for a divorce. Geez they held up the entire staffs’ phones for their error. Not a happy camper. 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