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27YEARCUSTOMERR
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Re: UPS LOST MY RETURNED PHONE, I GOT CHARGED $1500. I AM FINISHED.
By the way, Syaoran, what is your position with T-Mobile? Looking through all of the messages from folks who appear to be in similar situations, it seems that T-Mobile has a poor record with respect to phone returns. I wonder if an enterprising lawyer or law firm would be kind enough to put together a class action? Just think if everyone got their $900 or$1400 back?66Visto0likes0ComentariosRe: UPS LOST MY RETURNED PHONE, I GOT CHARGED $1500. I AM FINISHED.
We just got off the phone with UPS who confirms that they delivered the phone and they are sending that confirmation. How do I send that to T-Mobile to get my money back? How do you get on something like whatsappp or something else to get it resolved. Talking to them in person is fruitless73Visto0likes0ComentariosRe: UPS LOST MY RETURNED PHONE, I GOT CHARGED $1500. I AM FINISHED.
Since May, when this began and I received the receipt from UPS that the phone had been delivered, the folks at T-Mobile were assuring me that they were looking for the phone. Only in the last couple of weeks did they suggest that I contact UPS to make a claim. And last Friday lady at T-Mobile said they found everything and everything was fine (she even sent me a text). Today, I woke up with a $1700 outstanding bill and a demand to pay as my services were cut off. And, why would I have to contact UPS when T-Mobile selected UPS as its carrier?59Visto0likes0ComentariosHOW DO I GET US SUPPORT. I AM TIRED OF PATIENTLY WAITING
HOW DO I GET US SUPPORT. I AM TIRED OF PATIENTLY WAITING I WANT A SUPPORT NUMBER FOR BUSINESS THAT I CAN CALL TO GET A HUMAN IN THE UNITED STATES SO THAT IF I NEED TO PAY THEM A VISIT I CAN. THIS LACK OF SUPPORT IS ENOUGH TO CAUSE ME TO LEAVE T-MOBILE (yes, full caps)27Visto0likes0ComentariosUPS LOST MY RETURNED PHONE, I GOT CHARGED $1500. I AM FINISHED.
SInce May 2024 I have been charged for a phone I sent to Tmobile with assurant via UPS. T-Mobile said it could not find it and I got charged. I have all the tracking numbers. I have a picture of the phone in the box with the IMEI with of the bad phone that I sent back. I've weighed a like phone in the same type box and the weight of the box+phone+ wrapping is about the same 1.2 pounds. T-mobile has the same receipt from UPS. T-Mobile won't let me send the contemporaneous pictures. It says because it can't trace the IMEI of the bad phone I am still liable. It has the relationship with UPS. I Don't (Ever try to get anything from UPS????) How long does it take someone in the Philippines to make the $1500 they are charging me. And, by the way, why do I have to be patiently waiting there? I need a place in the US to talk to someone. We have 10 phones and After 27 years with Nextel and Sprint and great service, now I got shunted into T-Mobile and it looks like time for a divorce. Geez they held up the entire staffs' phones for their error. Not a happy camper.Solved273Visto1like8Comentarios