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27YEARCUSTOMERR
Newbie Caller
7 months ago
Solved

UPS LOST MY RETURNED PHONE, I GOT CHARGED $1500. I AM FINISHED.

SInce May 2024 I have been charged for a phone I sent to Tmobile with assurant via UPS. T-Mobile said it could not find it and I got charged.  I have all the tracking numbers. I have a picture of ...
assurant
customer service
t-mobile
  • Farmer151's avatar
    Farmer151
    8 months ago

    Additional - I do see RDK-B stands for “Reference Design Kit - Broadband”. So I agree it is from TMobile or one of their associates to use to launch services - broadband, broadcast, hybrid cpe hardware.  

27YEARCUSTOMERR's avatar
27YEARCUSTOMERR
Newbie Caller
7 months ago
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We just got off the phone with UPS who confirms that they delivered the phone and they are sending that confirmation. How do I send that to T-Mobile to get my money back?

How do you get on something like whatsappp or something else to get it resolved. Talking to them in person is fruitless

 

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I AM FINISHED.","id":"message:37847","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:59994"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:37847"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:37847"},"body@stripHtml({\"truncateLength\":200})":" SInce May 2024 I have been charged for a phone I sent to Tmobile with assurant via UPS. T-Mobile said it could not find it and I got charged.  I have all the tracking numbers. I have a picture of ...","body@stringLength":"1171","rawBody":"

SInce May 2024 I have been charged for a phone I sent to Tmobile with assurant via UPS. T-Mobile said it could not find it and I got charged. 

I have all the tracking numbers. I have a picture of the phone in the box with the IMEI with of the bad phone that I sent back. I've weighed a like phone in the same type box and the weight of the box+phone+ wrapping is about the same 1.2 pounds. T-mobile has the same receipt from UPS. T-Mobile won't let me send the contemporaneous pictures. It says because it can't trace the IMEI of the bad phone I am still liable. 

It has the relationship with UPS. I Don't (Ever try to get anything from UPS????) How long does it take someone in the Philippines to make the $1500 they are charging me. And, by the way, why do I have to be patiently waiting there? 

 

I need a place in the US to talk to someone. We have 10 phones and After 27 years with Nextel and Sprint and great service, now I got shunted into T-Mobile and it looks like time for a divorce.
Geez they held up the entire staffs’ phones for their error.
Not a happy camper.

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