Assurant return concern

In the last 2 years I have had 2 warranty replacements and 2 broken screens.  The last one, a warranty replacement was lost in house by T-Mobile.  It was shipped UPS 3rd day with a provided label.  UPS confirmed delivery to Ft Worth and was signed for by T-Mobile.  Unfortunately, T-Mobile does not document the opening of received boxes and the only record they have is by scanning the phone for the IMEI.  Mine was never scanned so now I am charged $860.50 for their error and sloppy bookkeeping. It would have been no better if I requested a return receipt because that does not prove that the phone was in the box.  Also shipment is only insured for the minimum $100.  Of course, if T-Mobile loses the phone as they did in my case, it would not be covered either.   I talked to 4 "experts and 2 supervisors and the best they would do is knock off a couple hundred bucks.  I was told I should have returned the phone to a local store, however, when I made the claim, I was told I could not drop it off at a store. Next T-Mobile said that was done because the local store was closed, which was not true.  I Did drop by the store 1 mile from me to help transfer the data, but they were not permitted to touch a phone because of the Wuhan virus

I am disputing the charge and if that does not work, I will sue them in Small Claims Court.  I also contacted my Congressman who is considering consumer protection legislation for situations like this.

I want to join your lawsuit and make it a class action if it makes it that far...

I want in on the lawsuit too! There is something fishy going on. Im in a similar situation right now as well. They said they received the package but no phone was inside,but my tracking of the phone through usps says it made it there within 3 days and there wasn't anything wrong with the package!  Assurant says it was open and tampered with but they dont have any pictures to prove it. Its there word against mine.  I sent the broken phone. Why would I keep it? I've paid my deductible and returned it. 575 dollars they are trying to charge me. Im going to get in touch with a lawyer this week! This is extortion! 

I am in for lawsuit too. If the prepaid label was created they would have paid for the insurance as well for the package. 

It’s happening the Same to me they charging me for a device I sent three months ago it seems that was delivered but they don’t know what happened

magenta4271073 wrote:

In the last 2 years I have had 2 warranty replacements and 2 broken screens.  The last one, a warranty replacement was lost in house by T-Mobile.  It was shipped UPS 3rd day with a provided label.  UPS confirmed delivery to Ft Worth and was signed for by T-Mobile.  Unfortunately, T-Mobile does not document the opening of received boxes and the only record they have is by scanning the phone for the IMEI.  Mine was never scanned so now I am charged $860.50 for their error and sloppy bookkeeping. It would have been no better if I requested a return receipt because that does not prove that the phone was in the box.  Also shipment is only insured for the minimum $100.  Of course, if T-Mobile loses the phone as they did in my case, it would not be covered either.   I talked to 4 "experts and 2 supervisors and the best they would do is knock off a couple hundred bucks.  I was told I should have returned the phone to a local store, however, when I made the claim, I was told I could not drop it off at a store. Next T-Mobile said that was done because the local store was closed, which was not true.  I Did drop by the store 1 mile from me to help transfer the data, but they were not permitted to touch a phone because of the Wuhan virus

 

I am disputing the charge and if that does not work, I will sue them in Small Claims Court.  I also contacted my Congressman who is considering consumer protection legislation for situations like this.

 

 

May I know how this is going for you? This happened to me too and I very upset about it. My bill is due today and I am not going to pay for a non returnable fee when I returned and mailed out the phone in its package that Tmobile provided to me. 

I'm definitely in on that as well. I put mine in a drop box outside of the post office. A month later I start getting letters saying they have not received my phone.  I figured it was delayed because of covid. I experienced this figured delay with some shoes I bought online and had to return. It took them about a month to get back to the company I had bought them from. But that is not the case with my phone. And now I have a $500 charge on my bill. I went to the post office and spoke to the manager about it and she wasn't much help. She just told me to go online and do a lost package request.The assurant customer service dont do much of anything as well. I'm sure whoever emptied the drop box probably just stole my phone. There is no tracking info for it at all. I've been with this company for over a decade and have been very pleased with them up to this point. 'm sure this situation is not going to be resolved easily but there is no way in hell I'll be paying for a phone i don't have!!!

tmo_mike_c wrote:

I haven't had to ship a phone back but normally it's done with UPS or FedEx. Both of them have the option to get a receipt and tracking numbers for items you ship so you know when it's delivered.

Now Tmobile member what do you have to say in regards to what the rest of the people going through this same issue are saying. 

So this is the deal. When you claim your phone damage or lost, u pay the same deductible. So instead of telling them the phone is damaged, just claim it lost because if u do that, you won't have to send them anything back and also you won't have to pay for something you returned. I will rather keep the damaged phone and claim it lost than claiming it damaged and they charging me 100s of dollars. Not happening 

I'm in as well just checked my bill and there a charge is 750$ called assurant and they say package showed up sealed and empty gave me the tracking number and told me I had to investigate it problem with all of this is that I saw it coming when I sent it back in October so I called assurant In November talked with them after the tracking number had shown it delivered to them lady was really nice confirmed it arrived and told me not to worry and she would mark the phone as returned and now this miraculously 2 months later the same package is now empty this is ridiculous and I am in for a class action I will be switching carriers if this goes any further im not paying for something I don't have and I have been with tmobile directly or on someone else's plan for 2 decades