Forum Discussion
Assurant return concern
I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they sai...
I haven't had to ship a phone back but normally it's done with UPS or FedEx. Both of them have the option to get a receipt and tracking numbers for items you ship so you know when it's delivered.
So here is my story. Filed a damage claim in November. Realized when i got a letter in january that i screwed up and forgot to send the old phone back. Called Assurant let them know i was dropping it into the mail. Took it to the post office on Jan 27th. Dropped it into the box and checked tracking number next day. Showed it had been scanned into the system. Kept checking out of fear that it would get lost in transit due to the COVID backup. I was right. Just received a bill for 506.00 for that phone. Here is the kicker. Contacted Assurant 2 weeks ago when i realized the tracking info still showed in transit as of Feb 1st. She advised before they charged me they would open an investigation and they never did. Called today and was basically told you are SOL. Asked for a supervisor and they told me it would be another 1 hour before they could speak to me. Its late and I said I would call back tomorrow. This isn't over. This comment will be posted to Tmobiles Facebook Page. I am furious. HOw are they gonna charge me for lost mail? Thats beyond BS.
