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magenta7816005
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Joined 6 years ago
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$5.00 charge for speaking with customer service
My registered auto pay card was hacked and I tried to pay online and reconnect auto pay. It allowed me to register new payment methods but wouldn't accept the payment 3 times! Why I don't know. I then called the so called customer service phone number to correct this issue and was told I would need to pay an additional fee of $5. because I spoke with a human!!! This is bull and simply a money grab. Until this bogus charge I had been completely satisfied with this carrier. Also when someone searches for T-Mobile CS there are multiple numbers but no mention of this "speak to a human fee". Shoddy sleazy practice.351Visto0likes1Comentario