$5.00 charge for speaking with customer service
My registered auto pay card was hacked and I tried to pay online and reconnect auto pay. It allowed me to register new payment methods but wouldn't accept the payment 3 times! Why I don't know. I then called the so called customer service phone number to correct this issue and was told I would need to pay an additional fee of $5. because I spoke with a human!!! This is bull and simply a money grab. Until this bogus charge I had been completely satisfied with this carrier. Also when someone searches for T-Mobile CS there are multiple numbers but no mention of this "speak to a human fee". Shoddy sleazy practice.
Worst customer service
Tmobile became the worst customer service carrier since they became TMobile USA. The original TMobile customer service was not bad at all. The TMobile USA has the worst, I mean, the worst of all customer service of all any other carriers. Once you ported your numbers out of TMobile, that's it, they don't want to help you. They find all kinds of excuses not being able to help you. They keep telling you to call this and that, and when you call them, they told you to go to Store, etc. they keep bouncing you around until you give up calling or inquiring. Plus once your service is not with TMobile any longer, you loose the online access to billing in order to update the billing address for the credit proration. I don't know why people keep switching over to TMOBILE?
The worst customer service
I waited 1hr and 5 min until I got my call answered, for then be transferred to another line and 40 min and I am still waiting for any signs of life. T mobile use to be good, I have been with them more than 12 yrs, but I think is time to move on. They blame the Covid but today sept 9, 2021 they could get contract with another call center and get it solve. Time still counting while I write 42 min.
Internet service abysmal, down for 5 days now
My internet has been down for 5 days now with speeds varying from 1-5mbps. Called Tmobile multiple times, Unable to work from home, unable to use my phone as a hot spot due to data download issues in the area.. My Wife has ATT and her phone was getting 112 mbps down and 12.1 up My Tmobile device 4.61 mbps Down and 1.81 up Really tired of the repeated data problems with your service. Have to change providers on my phone so I can use it as a Hotspot, just so I can use the Internet at HOME due to T-Mobile Home Internet repeatedly breakingT Mobile can’t connect Apple Watch to cellular
I've spent 6 hour on the phone and the store with T Mobile - worse customer service. Watch still doesn't have cellular!!! I cancelled my watch service because of it. I was withAT&T for years without a problem, as soon as my contract is up I'm going back! Sure, a little more expensive but they know what they are doing, it's worth it to me! I can't and won't recommend T Mobile to anyone.
