User Profile
MrChilli
Newbie Caller
Joined 2 years ago
User Widgets
Contribuciones
Warranty exchange fee
So I have a Z Fold 4 512gb and recently my wifi stopped working and the bluetooth cuts on and off at times. I bought this phone brand new ($1800) and have had it less than a year. I went to my local T-mobile store after all the possible fixes on their website did not work. They were more than willing to help me out. They had to order me a new phone because they didn't stock them in the store, which I think is just BS. I bet if i walked into the store wanting to buy one brand new, they would magically have one in the back room. They also told me that I need to pay a warranty exchange fee. I feel like this is horrible business. This is a warranty issue, it should be a free exchange. How can you sell me a device that includes a warranty for internal defects, but then charge me to exchange it. I could understand charging me if I did something to the phone that caused damage, but not for a manufacturer defect within the phone. Any fees that T-mobile feels they need to recover should be the responsibility of the manufacturer, not the consumer. This is a horrible business practice. Not happy about this whole situation at all.1KViews4likes2Comentarios