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Scam Shield/ Security Tab
Scam shield was in the new t-life app....but now it's gone. Good news is i now have the security tab i was missing with the all in home internet plan. Other news is it says my box needs an update and it's been over 48 hours l. It says it's automatic. I'm on 1.00.9. Can we get the scam shield button and the security button functional in the app, at the same time?
Switching around phones on the same plan
We have four lines: dad samsung, mom iphone 12 pro, kid 1 iphone 12 mini, kid 2 iphone SE. We got a new phone for mom: iphone 16 pro. We are trying to upgrade mom to 16 pro, take the 12 pro and switch it to kid 1, and the 12 mini to kid 2, trade in the SE. Can I do this all online? The way I am thinking it works is like this: 1 - Upgrade mom to 16. Port all data from 12 pro to 16. We now have a freed up 12 pro. 16 now has mom's number 2 - Upgrade kid 1 to newly freed up 12 pro. Port all data from 12 mini to 12 pro. We now have a freed up 12 mini. 12 pro now has kid 1's number. 3 - Upgrade kid 2 to newly freed up 12 mini. Port all data from SE to 12 mini. We now have a freed up SE to trade in. 12 mini now has kid 2's number. My main questions I guess are about the SIM cards. Do these phones take hard sim cards, and is it as easy as swapping them out, or is there some kind of eSIM process that I need to go through? It seems like it could be as simple as doing the above tasks in sequence, but I want everyone to end up with the same phone numbers they have now, but on the different phones. Any advice would be appreciated! Gracias
Subject: Urgent Escalation of Porting Complications and Promotion Non-Compliance
Subject: Urgent Escalation of Porting Complications and Promotion Non-Compliance Dear T-Mobile Customer Service, I hope this communication reaches you in good spirits. I am reaching out to you as a recently initiated customer of T-Mobile, currently facing significant challenges regarding the porting of my number from Xfinity Mobile. I hereby formally express my concern regarding the technical impediments that have thwarted the successful completion of my porting request. Despite exhaustive efforts, including multiple visits to the Xfinity store to obtain the necessary Security PIN, I find myself still unable to resolve this matter. The details of the PIN retrieval (PIN:], Account Number: ], Service Zip Code: ]) are provided for your reference. This ongoing delay has directly jeopardized my eligibility for the promotional offer extended to me upon joining T-Mobile. Specifically, I was promised a $630 credit towards the acquisition of an iPhone 14, which was to render the device entirely free of further financial obligations on my part. I have diligently undertaken several actions to alleviate this situation: Frequent visits to the Xfinity store for the Security PIN retrieval. 2. Persistent communication with both T-Mobile and Xfinity customer support. 3. Submission of all requested information to T-Mobile representatives. Regrettably, Xfinity has communicated that they are unable to transmit the required Security PIN via SMS to my former number, as I no longer retain access to that device. This technical barrier is beyond my control, yet it appears I am facing unwarranted repercussions. My Requests: I urge the immediate application of the $630 promotion to my account, irrespective of the porting issue, given that I have fulfilled my obligations as a customer. 2. I request the escalation of this matter to both T-Mobile and Xfinity corporate leadership to expedite the resolution of the porting issue. Should these requests not be addressed, I will regrettably have to consider further actions, including: - Filing a formal complaint with the Better Business Bureau. - Returning the iPhone 14 in question. - Pursuing additional measures to ensure the protection of my rights as a consumer under Texas law. Compounding these difficulties, I have been informed by Xfinity that I should be able to retrieve the Security PIN via their app, as I maintain my Xfinity home internet service. However, despite repeated attempts to access this feature, it remains perpetually unavailable to me, effectively stymying the porting process. I have demonstrated diligence in following all prescribed instructions to facilitate this request, yet I find myself in a position where I am compelled to assert that T-Mobile must honor the promotional offer extended to me, regardless of the origin of the porting failure. My trust in T-Mobile's assurances regarding the successful porting of my number has, unfortunately, been betrayed. Additionally, I believe it is both reasonable and necessary for T-Mobile to provide compensation for the considerable inconvenience, frustration, and financial strain this situation has imposed upon me. The repeated visits to Xfinity and the time invested in rectifying this issue have left me in a state of discontent. Further exacerbating this matter, I was provided incorrect information by the store representative, leading to significant misunderstandings regarding the promotional offer and the trade-in process for my previous device. This misinformation has only deepened my distress and frustration. I insist that this issue be documented and escalated to leadership without delay. I have exhausted all available resources to address this matter and cannot tolerate further inaction. It is imperative that the promised promotional credit be applied to my account and that appropriate compensation be provided for the hardships I have endured. I expect this matter to be elevated to the attention of your supervisory and managerial staff, with a comprehensive account of my grievances communicated verbatim. Immediate and high-level intervention is essential for the resolution of this situation. While I am amenable to retaining my current phone number, I nonetheless anticipate the fulfillment of the promotional offer extended to me, along with compensation for the substantial issues I have encountered, including the misinformation provided. It is incumbent upon T-Mobile to take full responsibility for these missteps and to deliver the resolution I am due. Attached, you will find photographic evidence of my efforts in obtaining the Security PIN from Xfinity. I look forward to a swift and satisfactory resolution to this pressing matter. Sincerely, Customer J M Stafford tx
App not loading sync up kids
When I log into my T-Mobile app and go to either Tuesdays or Connect, it fails to load. I have uninstalled the app, reinstalled it and reset my network setting. Neither worked. I cannot view the Tuesday page or the People tab of the Connect page. Both state "oops there's a problem on our end". This is very frustrating since the reason I'm with T-Mobile is for the sync up kids watches. I cannot view their location, set reminders or location boundaries since the app is not working properly.
Unwarranted bill on account 6 months after closing it.
💢 T-MOBILE: I CANNOT CONTACT YOU AS MY PHONE NUMBER IS NO LONGER ASSOCIATED WITH MY ACCOUNT AND I CANNOT LOG IN TO PAY THE BILL YOU CLAIM I OWE. 💢 I closed my T-Mobile accounts in May of 2024 and have moved abroad. I cancelled my previous SIM and no longer have the phone number previously associated with T-Mobile. I just received a notice of an outstanding bill (with no description) after I had already closed my account in full and paid all remaining balances in June of 2024. It is now December of 2024, and I have no way of accessing my account to pay or close this problem as I cannot log in. I am unable to call as I do not have an international number at this time, and T-Mobile has made no attempt to contact me via email or my remaining contact methods. How do I contact T-Mobile to close my account permanently and have the bill waived? The bill is less than $12, and frankly not worth their time and the mail they will continue to send me for years. I paid in full and have receipts of such when I closed my accounts 6 months ago. Can anyone help?Wifi blocking incoming calls
Whenever I am connected to wifi at home incoming calls go straight to voicemail. Have T-mobile, have wifi calling disabled, just using wifi for data. This is happening with my wifes phone too. I have 15 plus, she has 15 pro max. IOS 18.1.1. As soon i disable wifi calls come in. Is this happening to anyone else?
