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Int'l trip to US — when to activate eSIM?
I live in Japan and will be traveling to CA next week, and I plan to buy a $50 prepaid eSIM mobile plan for my iPhone 15 Pro Max. My iPhone currently uses a physical SIM card because it was purchased in Japan. Since the only way to get the eSIM is to have an internet connection, it seems only logical I should put it on my phone now. But my question is, when should I activate it? I would think that activating it the morning of my trip, before I depart, while I am still in Japan would make sense, because then it would be good to go when I arrive in the US later that day. But I would only want to activate it and not allow it to connect to the internet because if I am in Japan, it probably would switch to "Roaming" right? And I wouldn't want that to eat into my plan. So is it okay to activate the eSIM on my iPhone 15 Pro Max the day of my trip while in Japan? And how should I go about that? Do I switch off Cellular, connect via WIFI, get the eSIM, then activate it? Or does cellular need to be active? If it needs to be active, then wouldn't there be a problem (eating into my plan due to roaming) because I am outside the US? Any detailed advice you can offer on this point would be greatly appreciated. ¡Gracias!
JDW0
Newbie Caller
3 days ago
95Views
0likes
10Comments
Paying for Protection 360 but no repair centers are in my area.
Paying for Protection 360 but no repair centers are in my area. Have a crack in the screen-which is covered for free.Being told I have to pay $99 for a replacement phone because T-Mobile has no repair centers. Anyone else had this issue?
rkight
Network Novice
4 days ago
32Views
0likes
0Comments
Prepaid Plans dislike iPhone SE 2nd Gen?
No issues checking my iPhone 15 Pro Max's IMIE number when preparing to buy a prepaid plan from the T-Mobile website, and eSIM is allowed on my iPhone too; but when I try the same for my wife's 2nd Gen iPhone SE's IMIE, the website says the following: Your device is partially compatible with the T-Mobile network—you can still use this device on the T-Mobile network, but it's functionality may be limited. Select your SIM card: • Physical SIM Card — The Physical SIM kit allows you to connect any device to the T-Mobile network • Use my T-Mobile SIM card — Already have a physical T-Mobile SIM card you want to use? PROBLEM: There is no option for eSIM! But why? My wife's iPhone supports eSIM, so the above makes no sense. My wife and I live in Japan and will be traveling to California soon, and I want to get a mobile plan for the two of us, using eSIM so I don't need to visit a T-Mobile store and deal with physical SIM cards. What's the solution to this problem? Thank you.
JDW0
Newbie Caller
5 days ago
62Views
0likes
1Comment
T Mobile Retail not honor
November, 2025. I see that is time for my son get a phone, so I went to T-Mobile retail store add a phone line for him. I had 4 phone line and a guy at store told me that they have a promotion if I add 1 phone line now then I will get a 2 phone line free and you can trade in to get a phone too. I told them that I have a promotion discount more than 10 year and wanted to make sure it will able to carried over to a new plan. the store's guy told me that will be no problem to carried over to new plan. I want to confirmed with him that I have a grandfather plan and the promotion been add 10 years ago. He said that no problem and he would take care that for me. later, I received a bill but my discount did not showing. I came back to store and told him. he told me it would take time to transfer over and waited for the next bill. I came back after I received 2nd bill with the same issue. he gave a store credit for those discount and he said he would working with T-Mobile to fix it (please did not contact T mobile customer service he would take care of that problem for me). he gave me store credit every month and told me that He still working with T-Mobile customer service on my problem, after 5 month the problem still there so I called T-Mobile and found out because I have a grandfather plan and promotion discount would not exist anymore, so T-Mobile customer service wont able to add it back to me. I still do not understand that T-Mobile retail store (representative for T-Mobile) made a promise to me that he will able to transfer my promotion discount from my old plan to new plan. . Now T-Mobile retail store keep delay it sound like he wont able to do it and T-Mobile customer service told me that they wont able to do it. it made me upset and disappoint to T-Mobile about the communication between their department. if i know that i will lost me discount then Ill upgrade a new plan.
hoanglamly
Network Novice
6 days ago
41Views
0likes
0Comments
Tmobile overcharge. Being billed for 2 lines when only have 1 line
Hello everyone. Im looking for help on an overcharge that has been going for more than a year. First of all to put into context. Im a general contractor in MA and in January 10 of 2024 I decided to go for the top of the line plan Go5g with international plan and phone insurance (pretty much all the bells and whistles). I decided to do this because I was traveling abroad and decided that I needed the best coverage possible. I thought this was best for my business and didn’t think much of the cost. Follow to today 04/08/2024 and I have seem to be paying extra. Pretty much Tmobile was charging for 2 LINES AT $180. I saw this as a clear mistake on Tmobile and decided to reach out to request a refund which was negated. Keeping in mind that during this past year I was paying fees for calling abroad (which I clearly understand and paid them accordingly), I thought that during this time I was paying for the fees. Now as of 04/08/2024 I feel that as I talked in the past few days to both a rep and his supervisor Tmobile is refusing to refund an overcharge that they are not disputing is unfair and pretty much keeping money that is not theirs. I have seen on other blogs that Tmobile seem to be doing this to many other people and would like help on seeing my legal options. Would appreciate sincere input into this matter. Thank you all. Sincerely
Jhorman
Network Novice
8 days ago
90Views
0likes
1Comment
How Do I Activate Call Forwarding From Online Account?
My charging port is broken so I can't charge my phone and the battery has died. I purchased a prepaid phone to use temporarily while I have my phone fixed. Is there a way to activate call forwarding through the website? Using *72 isn't an option since my phone literally has no charge. I found the Calling Services Page on T-Mobile's site that says you can go to Devices, locate your device, select Calling & Contacts, and then Manage Calls. But I don't see my phone model listed in Devices. I don't want to use Digits either aside from it being for TMobile phones only. The prepaid phone is on another network. Is there another way to accomplish this? Thank you for your help.
Solved
MsSc
Network Novice
20 days ago
243Views
0likes
2Comments
unlock iphone right away on call
I switched to a new iphone from iphone 11 about a week ago. The 11 was t-mobile locked. I called contact-us number and waited about 30mins. Got earful of t-life app while waiting. After connected, and verified my account info, the rep was able to unlock my old iphone in a few secs w/o asking my IMEI#. Woohoo, that's was fast!!
ChuckL
Network Novice
21 days ago
178Views
0likes
1Comment
Issues setting up google voice
I've used google voice in the past, but when I went to set it up just now, I got an error message that my number can't be used to set up an account. When I tried from my laptop, it said I wasn't using a US-based number (and I am using a US-based number). Is there some glitch with t-mobile and google voice going on?
RobinC
Network Novice
22 days ago
65Views
0likes
0Comments
Issue with RCS messaging while on T-mobile 5G WiFi
I have an iPhone 14 with the latest iOS which added the RCS messaging feature. At home I've been using Spectrum internet for years but last week I decided to try out the T-mobile 5G Home Internet. I got the gateway, set it up and connected my desktop, laptop and my phone to it. Everything was working fine and internet speed is great on all devices. But after just a little bit of messaging back and forth with my gf who has an Android phone, I noticed messages reverted back to SMS. I checked settings and everything is set to enable RCS. I then switched back to the Spectrum WiFi and messages automatically switched back RCS right away. But as soon as I switch back to the T-mobile WiFi, it goes back to SMS. If I restart the phone, then RCS works for a few minutes then it stops working again. I've searched all over the web about this and can't find any solution or even the reason why this is happening. Others have had similar issues, but does anyone know why this is happening? RCS seems to work everywhere else I go...works on cellular data and works on other WiFi networks that I've connected to at work or at my gf's house, as well as my Spectrum network. But it doesn't work on my T-mobile home WiFi. I don't get why, it makes no sense, but it's driving me crazy!
avaipan2
Newbie Caller
23 days ago
367Views
1like
3Comments
Apple Product has lacked
I recently got an iPhone 16 pro max. I loved the idea of getting it and was told I would get a bargain for the bill. The bill ended up being figure to be right over 100$ and when I got the bill it has been upped to 170$. It also doubled this month because I made the payment last month and it wasn’t added. The phone itself started with perfect software. Now it is very wrong and operating in strange ways. The autocorrect messes up and the service gets dropped at will. Also the battery will not charge past 1% if it so chooses. It’s very frustrating because I have gotten a new one sent to me two times. It was always through apple and not through T-Mobile though and so I never really believe my replacements are all real apple. They come in a used box and aren’t original packaging. I’m also supposed to get the replacements for 0$ and they charge me the 100$ and don’t explain why. I wish that this would be better service for taking all this in house instead of sending it out.
ChadSpar
Network Novice
23 days ago
97Views
0likes
0Comments

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My iPhone currently uses a physical SIM card because it was purchased in Japan. Since the only way to get the eSIM is to have an internet connection, it seems only logical I should put it on my phone now. But my question is, when should I activate it? I would think that activating it the morning of my trip, before I depart, while I am still in Japan would make sense, because then it would be good to go when I arrive in the US later that day. But I would only want to activate it and not allow it to connect to the internet because if I am in Japan, it probably would switch to \"Roaming\" right? And I wouldn't want that to eat into my plan. So is it okay to activate the eSIM on my iPhone 15 Pro Max the day of my trip while in Japan? And how should I go about that? Do I switch off Cellular, connect via WIFI, get the eSIM, then activate it? Or does cellular need to be active? If it needs to be active, then wouldn't there be a problem (eating into my plan due to roaming) because I am outside the US? Any detailed advice you can offer on this point would be greatly appreciated. ¡Gracias! 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Have a crack in the screen-which is covered for free.Being told I have to pay $99 for a replacement phone because T-Mobile has no repair centers. Anyone else had this issue? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"239","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191100":{"__typename":"Conversation","id":"conversation:191100","topic":{"__typename":"ForumTopicMessage","uid":191100},"lastPostingActivityTime":"2025-04-11T01:00:47.621-07:00","solved":false},"ForumTopicMessage:message:191100":{"__typename":"ForumTopicMessage","subject":"Prepaid Plans dislike iPhone SE 2nd Gen?","conversation":{"__ref":"Conversation:conversation:191100"},"id":"message:191100","revisionNum":1,"uid":191100,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:213364"},"metrics":{"__typename":"MessageMetrics","views":62},"postTime":"2025-04-10T22:53:50.998-07:00","lastPublishTime":"2025-04-10T22:53:50.998-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" No issues checking my iPhone 15 Pro Max's IMIE number when preparing to buy a prepaid plan from the T-Mobile website, and eSIM is allowed on my iPhone too; but when I try the same for my wife's 2nd Gen iPhone SE's IMIE, the website says the following: Your device is partially compatible with the T-Mobile network—you can still use this device on the T-Mobile network, but it's functionality may be limited. Select your SIM card: • Physical SIM Card — The Physical SIM kit allows you to connect any device to the T-Mobile network • Use my T-Mobile SIM card — Already have a physical T-Mobile SIM card you want to use? PROBLEM: There is no option for eSIM! But why? My wife's iPhone supports eSIM, so the above makes no sense. My wife and I live in Japan and will be traveling to California soon, and I want to get a mobile plan for the two of us, using eSIM so I don't need to visit a T-Mobile store and deal with physical SIM cards. What's the solution to this problem? Thank you. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1004","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191073":{"__typename":"Conversation","id":"conversation:191073","topic":{"__typename":"ForumTopicMessage","uid":191073},"lastPostingActivityTime":"2025-04-10T06:02:27.648-07:00","solved":false},"User:user:213141":{"__typename":"User","uid":213141,"login":"hoanglamly","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:213141"},"ForumTopicMessage:message:191073":{"__typename":"ForumTopicMessage","subject":"T Mobile Retail not honor","conversation":{"__ref":"Conversation:conversation:191073"},"id":"message:191073","revisionNum":1,"uid":191073,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:213141"},"metrics":{"__typename":"MessageMetrics","views":41},"postTime":"2025-04-10T06:02:27.648-07:00","lastPublishTime":"2025-04-10T06:02:27.648-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" November, 2025. I see that is time for my son get a phone, so I went to T-Mobile retail store add a phone line for him. I had 4 phone line and a guy at store told me that they have a promotion if I add 1 phone line now then I will get a 2 phone line free and you can trade in to get a phone too. I told them that I have a promotion discount more than 10 year and wanted to make sure it will able to carried over to a new plan. the store's guy told me that will be no problem to carried over to new plan. I want to confirmed with him that I have a grandfather plan and the promotion been add 10 years ago. He said that no problem and he would take care that for me. later, I received a bill but my discount did not showing. I came back to store and told him. he told me it would take time to transfer over and waited for the next bill. I came back after I received 2nd bill with the same issue. he gave a store credit for those discount and he said he would working with T-Mobile to fix it (please did not contact T mobile customer service he would take care of that problem for me). he gave me store credit every month and told me that He still working with T-Mobile customer service on my problem, after 5 month the problem still there so I called T-Mobile and found out because I have a grandfather plan and promotion discount would not exist anymore, so T-Mobile customer service wont able to add it back to me. I still do not understand that T-Mobile retail store (representative for T-Mobile) made a promise to me that he will able to transfer my promotion discount from my old plan to new plan. . Now T-Mobile retail store keep delay it sound like he wont able to do it and T-Mobile customer service told me that they wont able to do it. it made me upset and disappoint to T-Mobile about the communication between their department. if i know that i will lost me discount then Ill upgrade a new plan. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1919","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:190978":{"__typename":"Conversation","id":"conversation:190978","topic":{"__typename":"ForumTopicMessage","uid":190978},"lastPostingActivityTime":"2025-04-08T20:21:03.747-07:00","solved":false},"User:user:212815":{"__typename":"User","uid":212815,"login":"Jhorman","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:212815"},"ForumTopicMessage:message:190978":{"__typename":"ForumTopicMessage","subject":"Tmobile overcharge. Being billed for 2 lines when only have 1 line","conversation":{"__ref":"Conversation:conversation:190978"},"id":"message:190978","revisionNum":1,"uid":190978,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:212815"},"metrics":{"__typename":"MessageMetrics","views":90},"postTime":"2025-04-08T18:33:52.304-07:00","lastPublishTime":"2025-04-08T18:33:52.304-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello everyone. Im looking for help on an overcharge that has been going for more than a year. First of all to put into context. Im a general contractor in MA and in January 10 of 2024 I decided to go for the top of the line plan Go5g with international plan and phone insurance (pretty much all the bells and whistles). I decided to do this because I was traveling abroad and decided that I needed the best coverage possible. I thought this was best for my business and didn’t think much of the cost. Follow to today 04/08/2024 and I have seem to be paying extra. Pretty much Tmobile was charging for 2 LINES AT $180. I saw this as a clear mistake on Tmobile and decided to reach out to request a refund which was negated. Keeping in mind that during this past year I was paying fees for calling abroad (which I clearly understand and paid them accordingly), I thought that during this time I was paying for the fees. Now as of 04/08/2024 I feel that as I talked in the past few days to both a rep and his supervisor Tmobile is refusing to refund an overcharge that they are not disputing is unfair and pretty much keeping money that is not theirs. I have seen on other blogs that Tmobile seem to be doing this to many other people and would like help on seeing my legal options. Would appreciate sincere input into this matter. Thank you all. Sincerely ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1388","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:188801":{"__typename":"Conversation","id":"conversation:188801","topic":{"__typename":"ForumTopicMessage","uid":188801},"lastPostingActivityTime":"2025-04-08T12:10:09.748-07:00","solved":true},"User:user:209777":{"__typename":"User","uid":209777,"login":"MsSc","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg"},"id":"user:209777"},"ForumTopicMessage:message:188801":{"__typename":"ForumTopicMessage","subject":"How Do I Activate Call Forwarding From Online Account?","conversation":{"__ref":"Conversation:conversation:188801"},"id":"message:188801","revisionNum":1,"uid":188801,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:209777"},"metrics":{"__typename":"MessageMetrics","views":243},"postTime":"2025-03-27T15:20:46.872-07:00","lastPublishTime":"2025-03-27T15:20:46.872-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My charging port is broken so I can't charge my phone and the battery has died. 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