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Rob56
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Joined 3 years ago
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How to get T-Mobil to honor their agreements
How can I get T-Mobil to honor the agreements their representatives made when they sold me my plan? I have been trying since my first bill came in. I have spent over 8 hours over four visits to the T-Mobil store and no matter how many promises are made by numerous different T-Mobil store associates nothing changes. Is this your business plan?393Visto1like7ComentariosT-Mobil Not Honoring Their Agreements
T-Mobil quoted me a price and after 4 months still will not honor it. They told me I had a $1000 credit for a new phone and it would cost nothing for me to trade in my old phone and now they are trying to charge me for it. Promised a $200 credit for signing up and you guessed it no credit to date. Every time I talk to a representative at the store about my problems they play with the computer, go in the back room, look at their phone and 2 hours latter tell me they have fixed the problem and nothing changes. The bill is still way over what they promised and no credits. I can feel they are just trying to wait me out, hoping I will give up. Does anyone know how to get some help to either get out of my agreement with them and move on or to make them honor their agreement? It amazing that this company seems to have a policy of promising things they have no intention of providing!704Visto2likes7Comentarios