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Josh24
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Joined 4 years ago
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Re: Assurant return concern
Assurant is just a scam company, I will no longer spend my money with them. It's crazy how you get charged the full price for a lost or stolen phone when you send it back when you pay insurance on it anyway. And T Mobile should look into this because at the end of the day we are their customers and their starting to make t mobile look very bad.A civil suit needs to be filed because their taking advantage of us the customers and is charging us a fee on a lost or stolen phone that we shouldn't be held accountable for since we pay insurance on it anyway. And then they have the nerve to charge you the price of a new phone and T mobile just says they have nothing to do with it even though we are their customers. They should take care of us better, and make sure Assurant doesn't treat their customers badly. T mobile should refund everyone who is being scammed by Assurant and start the lawsuit for bad faith onAssurant for scamming and charging people too much it's ridiculous!12Visto2likes0ComentariosRe: Assurant return concern
If assurant can't respect us enough to investigate andget a saferway to get the phones to them we need to part ways. At the end of the day we are the customers and we keep them in business. If I am charged because my phone was stolen by a usps worker and I did everything I was told to do in the directions, I am most definitely parting ways and I'm going to look into a lawsuit because this is ridiculous. They should have insurance on these return packages knowing that they can be stolen especially when the envelope clearly reads their name assurant and people know that they is also cell phone insurance company as well. Also everyone look into getting insurance with your auto insurance company I'm with Allstate so if they charge me I'm most definitely going with Allstate for device protection and it's $5 cheaper, I wouldn't have to have the high $18.00 insurance anymore plus have to worry about being scammed. Because think about it they come off better with your device being lost or stolen because they get more money. So they definitely are getting rich off of us. So everyone just look into other options and stop putting money in their pockets when they clearly don't care about you l, they just want all of your money!14Visto2likes0ComentariosRe: Assurant return concern
I am going through the same thing I put my device in the return envelope. Put it in the drop box at my apartment and it has never been scanned in and it's missing. I filed missing mail and search mail and it's still missing. Either the mail lady or guy stole it or either it's a scam going on. I contacted assurant to let them know and they said that they usually recommend for customers to take it to the usps instead of drop box, I simply told him I followed the directions that was given and it said I could put it in my mail drop box, a usps drop box, or take it to the usps myself. They said I am responsible if it's not found. How can I be responsive when I followed all directions that was given? We also have cameras at my apartment complex that would at least show me walking the envelope to the mail box. This is crazy that all these things are similar and they're not doing anything about it but over charging people for a phone that they already pay monthly fees for insurance on. It seems like a scam and the prices are ridiculous, they are fraudung people. And I'm sure and lady or female postal mailers that are thieves know that the company assurant deals with replacement and damaged phones so they will steal them if they have opportunity. Something need to be done about this!9Visto1like0Comentarios