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elliwigy
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Joined 5 years ago
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Re: Can't get Tmobile and Assurant to agree on my coverage
CRAIG-T wrote: Both companies claim to be independent of each other yet its clearly a symbiotic relationship that Tmobile collects our money while Assurant replaces devices with subpar salvaged equipment with each claiming to be independant of each other using so called acceptance of terms and conditions to be in breach of contract providing coverage all while they benefit from our payments. Its time we weregoing to the ICC of each state and the FTC to have them investigated and get some consumer advocacy with this clearly criminal conduct on each companies conduct and real business arangements. They are truly despicable in conduct, support and honoring the entire device coverage and replacement program. Tmobile and Assurant are obviously in a mutually beneficial consolidated antitrust violation of current laws. We need to get a class suit against both and bring the light of day to this criminal enterprise. Simply put its a scam with both companies failing to honor the agreements with us while making billions in fraudulant coverage. Call your states attorney General and consumer regulating agencies and spare no details on their conduct, failure to provide service and breech of contract. Im doing it right now. They are criminally intent and defrauding us with every payment for so called protection. I don't believe that to be the issue at all. There is a difference between two companies participating in criminal conduct and having employees that are simply ignorant. Majority of claims surely are honored per the agreements but as with any company, you will have human errors. The problem in some of these cases I am sure is you will get a rep who doesnt know what they are doing and will note the account so when the next person pulls it up they go with the same erroneous information and continue denying coverage. I worked in QA for Sprint for over 4 years prior to and during the merger and would often handle executive escalations. I have seen first hand when things like this occur. Although it may seem like said companies are violating their own agreement, it's often do to misinformation and employees providing an inaccurate resolution which unfortunately, is very widespread. On the latter, you will even see cases of employees doing the complete opposite i.e. covering someone who actually didn't have coverage and is even committing fraud.8Visto0likes0ComentariosRe: Nee T-Mobile Arcadyan TMO-G4AR + 4x4 Waveform test
copz1998 wrote: @elliwigyNader Tader mentioned that he had to make a phone call to technical support for Home Internet to get the new G4AR gateway. Good question, I don't have a workaround for your question. Because it's new, I suppose the tech support phone folks have been advised that the new gateway is a limited item. I wonder if you were approach it as a "new" customer and want to signup with a new account, would you be sent the new G4AR gateway? Interesting. Hello, I watched the Nater Tator vid. I will try calling sales here shortly to try and add a new line. Unfortunately, none of the 3 stores I went to had any idea about a new gateway which sadly I expected (they are not very knowledgeable about anything usually). I went on Facebook Messenger and of course I didn't expect them to help at all (and they didn't dissapoint.) They didn't know about it either until I sent them a picture of it on TMO website with the model number. They then of course said they can't order the new one and the stores don't have them and said for new customers it's the luck of the draw basically. They then tried to troubleshootwith me even after I was very clear that my issue isn't something they can fix as it's the speeds that isn't fast enough at times when I work from home and I wanted the new model as it supports more bands, has carrier aggregation and outputs to connect a 2x2 or 4x4 MIMO external antennae. They had no idea what I was talking about and kept insisting I have the newest model. I then called customer service. More of a waste of time. They basically said theres no way I can get the new model, stores don't carry them yet, if I do a warranty swap I'll get the same model and even new customers can't order them. I then called tech support. She was somewhat helpful (or so it seemed). She said she had to TS some stuff on her end just to go through the motions. She said my model shows it isn't compatible in my area (Gateway isn't capable of Extended LTE and something else) and is likely why my speeds aren't great. She said she would notate my account so when I found a store that has them then they can read the notes and she put in there I need the new model due to compatibility and to swap it out free of charge. She reiterated they cant order it like it will default to whatever it wants basically. I then saw fb messanger had another person take over the chat who basically told me that they didnt see any notes on my account. They kept telling me I had the newest model and my current gateway had all the same exact features as the G4AR. They then proceeded to tell me that if I wanted extended wifi for better speeds I can get a wifi 6 mesh system. I corrected them and said I use the LAN port for one, and I said I wanted the external antennae option, not wifi extender which wouldnt improve speeds and how they are not the same and my current one is not the newest one. I then asked if I could add a 2nd one to my account and they told me I could not. I then said well maybe I will have to cancel it and re-add it as a new line and they didn't reply again. Of course when I go on the website now to add another home internet line whenI go to check availability it says its not available in my area.I tried multiple addresses as well and all said its not available in my area which is funny because I have had it registered at 2 dif. addresses now in the same area already so not sure why all of a sudden it says its not available. I just checked my emails and I got a feedback service about the deactivation of my home internet line but it isn't deactivated and I didn't cancel it lol. I worked at 2 major cell carriers (call centers) in various departments for over 8 years (4 for US Cellular and 4+ at Sprint in account services) with all those years as QA. On Sprint I was there right up until the merger was official. I handled all the executiveescalations for my site and although the systems TMO uses are different, I am sure they are similar. I find it hard to believe they can't place an order for a specific model. I mean I would understand if they were simply honest and said they have the ability but are not allowed to per policy instead of lieing about it, playing dumb & completely ignoring everything you say and just continue to try and tell you that you have the best gateway they have and continually trying to troubleshoot which is just flat out annoying. Unfortunately, 99% of employees at any carrier are completely oblivious to anything and they never use their resources effectively even after you correct them. They just lie out their teeth and say whatever they think you want to hear just to get you off the line. It's sad really.7Visto1like0ComentariosRe: Nee T-Mobile Arcadyan TMO-G4AR + 4x4 Waveform test
I want to switch to this gateway as it has a few more 5g bands and carrier aggregation but for the life of me can't find anyone that can swap my existing gateway with the new one. Stores say they don't have them and everyone I talked to in support either don't know what I am talking about or flat out can't do it because you just "get what is available".8Visto0likes0ComentariosRe: does anybody know the exact amount of days your bill can be late before they shut off your phone?
Charmaine70 wrote: T-Mobile is not as nice to deal with a Sprint was. The rules to billing can be whatever they say they are. At any time I've had where my bill was a certain amount and they still wanted me to pay an extra $15 or $30 with no rhyme or reason. We do not expect to stay with T-Mobile very long. I stay with Sprint for over 18 years. I've been with T-Mobile for 3months. Lost most of my services and still paying the same amount bill did not get lowered. Many promises were not kept. We have a total of 7 devices you would think they would try to keep us. If you review your bill and compare it with a normal bill you can see where the increase is. And they don't care if you leave. They probably prefer it cuz you likely pay less than a new customer anyways being converted from sprint.100Visto0likes0ComentariosRe: I want to cancel my contract.
fireguy_6364 wrote: true..but if you want it unlocked to use on another carrier you'll have to pay it off... That has already been established. Original question was someone saying they want to cancel their contract and the various options were already provided. 1. Cancel, if has device payments they will also become due in full once account is cancelled (if you have device aggreements.) 2. Pay the phones off then cancel to be free and clear. 3. Port out (pay phones off and unlock first if planning to use them on another carrier) which will cancel the lines automatically.3Visto0likes0ComentariosRe: I want to cancel my contract.
fireguy_6364 wrote: elliwigy wrote: gramps28 wrote: What contract? The only contract Tmobile has is the phone equipment plan or EIP. You just need to pay that off to cancel service. What contract? The phone equipment plan or EIP is a contract so maybe that is what he is referring to? And you are incorrect, he doesn't need to pay it off to cancel service. He can cancel service and the remaining balance will then become due fir the equipment. so what you are saying is for the OP to be free and clear..they must pay off what is owed on the EIP in order to fully cancel and be away from TMO? Nope. Just saying they technically don't have to pay off the devices in order to cancel. They don't even have to pay them off then cancel to be free and clear, they can cancel and pay them off afterwards also if they want to be free snd clear. Theres a few options.2Visto0likes0ComentariosRe: I want to cancel my contract.
gramps28 wrote: It's apples and oranges. If you want to leave Tmobile you might as well pay off the phone and be done with them. Apples and oranges are very different. To each their own, some people will just cancel and some will pay off their phones and then cancel. It's their choice.4Visto0likes0ComentariosRe: Network unlock
JLynn68 wrote: What happens if I do NOT unlock my network to my phone? I have received several messages that my network unlock is about to expire. Network unlock only matters if you plan to use your phone on another carrier. It can still be unlocked as long as it's paid off.7Visto0likes0ComentariosRe: I want to cancel my contract.
gramps28 wrote: Why are you being so pedantic? This was a response a year ago and another poster responded a year later. I asked if he was going to port his number and if they were porting it will be a start. So which one do you have an issue with or are you just trolling? No need to insult others. I wasn't being pedantic, just stating a fact. If anything you are being "pedantic" in continuing to respond to me trying to prove you are correct somehow. I simply stated a fact that you do not have to pay off the device/s in order to cancel service, plain and simple. The comment I replied to also wasn't a year old, it shows it as being a month old. When I viewed the recent posts it was near the top indicating it had recent activity, not that it matters as my statement applied a year and even longer ago as well as today.5Visto0likes0ComentariosRe: I want to cancel my contract.
gramps28 wrote: Like you said be made no comment so I made a suggestion. elliwigy wrote: gramps28 wrote: elliwigy wrote: gramps28 wrote: What contract? The only contract Tmobile has is the phone equipment plan or EIP. You just need to pay that off to cancel service. What contract? The phone equipment plan or EIP is a contract so maybe that is what he is referring to? And you are incorrect, he doesn't need to pay it off to cancel service. He can cancel service and the remaining balance will then become due fir the equipment. It's better to pay the phone off and get it unlocked to use on another carrier than canceling and finish paying it off the trying to unlock it. Yes, it might be easier to pay off and unlock the phone prior to cancelling if in fact he was wanting to use his phone on another carrier but he made no comment on that as well as it still doesn't change the fact that it is not necessary to pay off the phone before cancelling like you implied in your initial comment. I was simply stating the fact that he can cancel at any time i.e. before paying off the phone or after paying off the phone. If he was not planning on using his phone on another carrier it would make no sense to leave the account open to finish paying off the device as he would be expected to also pay for the plan/services which would be a waste of money. You said "You just need to pay that off to cancel service..." which isn't a suggestion (and is also inaccurate). A suggestion would be saying "I suggest you pay it off before cancelling if you plan to unlock your phone to use on another carrier."7Visto0likes0Comentarios