Can't get Tmobile and Assurant to agree on my coverage

CRAIG-T wrote:

Both companies claim to be independent of each other yet its clearly a symbiotic relationship that Tmobile collects our money while Assurant replaces devices with subpar salvaged equipment with each claiming to be independant of each other using so called acceptance of terms and conditions to be in breach of contract providing coverage all while they benefit from our payments. Its time we were going to the ICC of each state and the FTC to have them investigated and get some consumer advocacy with this clearly criminal conduct on each companies conduct and real business arangements. They are truly despicable in conduct, support and honoring the entire device coverage and replacement program. Tmobile and Assurant are obviously in a mutually beneficial consolidated antitrust violation of current laws. We need to get a class suit against both and bring the light of day to this criminal enterprise. Simply put its a scam with both companies failing to honor the agreements with us while making billions in fraudulant coverage. Call your states attorney General and consumer regulating agencies and spare no details on their conduct, failure to provide service and breech of contract. Im doing it right now. They are criminally intent and defrauding us with every payment for so called protection.

I don't believe that to be the issue at all. There is a difference between two companies participating in criminal conduct and having employees that are simply ignorant.

Majority of claims surely are honored per the agreements but as with any company, you will have human errors.

The problem in some of these cases I am sure is you will get a rep who doesnt know what they are doing and will note the account so when the next person pulls it up they go with the same erroneous information and continue denying coverage.

I worked in QA for Sprint for over 4 years prior to and during the merger and would often handle executive escalations. I have seen first hand when things like this occur. Although it may seem like said companies are violating their own agreement, it's often do to misinformation and employees providing an inaccurate resolution which unfortunately, is very widespread.

On the latter, you will even see cases of employees doing the complete opposite i.e. covering someone who actually didn't have coverage and is even committing fraud.