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question2024's avatar
question2024
Newbie Caller
7 months ago

How can i cancel a line on my account without contacting customer service and giving up my afternoon?

Such a simple question and yet there seems to be no way to do this: how can i cancel a line on my account through the website or app? 

So annoying that this isn't front and center on my support page. Instead i need to call customer support, wait for an agent or wait to be called back and then suffer through a series of questions and sales pitches.

I went through this once and the agent failed to cancel now i must do it again. Ugh. Why am i a customer at all?

Servicio al Cliente
asistencia
t-mobile
  • gramps28's avatar
    gramps28
    7 months ago

    Unfortunately you need to call to cancel a post paid line.

5 Replies

Ver por
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Such a simple question and yet there seems to be no way to do this: how can i cancel a line on my account through the website or app? 

So annoying that this isn't front and center on my support page. Instead i need to call customer support, wait for an agent or wait to be called back and then suffer through a series of questions and sales pitches.

I went through this once and the agent failed to cancel now i must do it again. Ugh. Why am i a customer at all?

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Such a simple question and yet there seems to be no way to do this: how can i cancel a line on my account through the website or app? 

So annoying that this isn't front and center on my support page. Instead i need to call customer support, wait for an agent or wait to be called back and then suffer through a series of questions and sales pitches.

I went through this once and the agent failed to cancel now i must do it again. Ugh. Why am i a customer at all?

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How can i cancel a line on my account without contacting customer service and giving up my afternoon?","moderationData":{"__ref":"ModerationData:moderation_data:181256"},"body":"

i even chated online and they told me that 2 of lines are cancled and nothing yet this is not right

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Unfortunately you need to call to cancel a post paid line.

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i have been trying to cancel 2 of my lines. called customer service and chat online even went to 2 stores. They told me they only activate they don't cancel.

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“Estimated wait time: 6 minutes”… now 10 minutes later and no call back

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I have called them and wasted many days no help.

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