Forum Discussion
Need to unlock a device? Here's some information to get you started.
The magic of cell phones is that they are our companion wherever we go. They connect us to friends and family, work, entertainment, and everything in between. Cell phones have also been a convenient ...
FPenna wrote:fireguy_6364 wrote:contact BB. they for sure gave you the incorrect phone. TMO wont be able to unlock it due to their rules..this is by far on BB to fix.
I agree with you 100% it is BB that should fix. I am twying T Mobile to help as the easy fix would be on their hands.
Mailing the phone to USA for a refund with BB would be expensive and I would be without phone. Unlocking the phone by software would be easier. The phone was paid full, no montly payment or discount.
It was never activated on T Mobile, only tried to activate when I was already in Brazil
If you are not able to call T-Mobile, you can message us from Facebook or Twitter. If you click the icon for Facebook or Twitter at the bottom of this page, you will get to a page that allows you to direct message us. That team has the ability to further review unlock options just like they would if you called in.
Since BestBuy gave you the wrong model, returning it is probably the best bet. It may be possible for you to reach BestBuy customer support on their website and speak to them about return options.
