simlocked but t-mobile saying fully unlokced

Rambabu Javvaji wrote:

I bought Iphone 13 pro and  I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked. 

On my setting, it still says SIM Locked and it is not working here. 
I called T mobile more than 100 times, they say that it's been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone. 

Every time I called all they say is the device is fully unlocked. 
I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried. 

 

Now I don't know what to do. It's been more than 2months and I'm not able to use this phone that I've paid $840 for. 

 

Are you trying to use this phone on a different carrier? If not your phone should not have any problems connecting on T-Mobile's network.