Forum Discussion
T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung
T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung. I purchased a Samsung Galaxy S22 Ultra from Samsung locked for T-Mobile. I enabled ESIM. Then I tried to unlock the ...
Just adding my experience if anyone comes this after googling.
Had the same runaround with regular tmobile customer service saying Samsung has to do it. I even explained the whole problem which the IMEI not being in system and how samsung has no control over carrier locks. The person just kept talking in circles.
I messaged tmobile support via Twitter as suggested and that seems to be more productive. They replied immediately this is no problem and they will add my IMEI to the system and I should be able to unlock in 72 hours. We'll see.
This is common enough tmobile really should have a training for the regular level customer service. They need to stop telling people to contact Samsung as the default answer.
I have also had a problem with T-Mobile unlocking Samsung s22 Ultra. My phone is paid off,they have my IMEI number, they told me to call Samsung and they told me T_Mobile has to unlock.
Why is this happening. I am going to miss a great promotion from another provider, because T-Mobile refuses to unlock our phones. Is there anything you can do to help, or should I start going to the Better Business Bureau? We meet all of T-Mobile's unlock policy.
