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FranciscoMagalh
Network Novice
Joined 2 years ago
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Re: IMEI unlock
The possibility of it being "lost"is something that cannot be ruled out. In any case, I first contacted the seller and both, he and Apple's customer service, advised me to exhaust all attempts with the party responsible for the block. If unsuccessful, I should reach out to them again, considering it's still under warranty.Re: IMEI unlock
Exactly, I bought the smartphone in South America, but not through any carrier. The phone was purchased brand-new, sealed in the box. Indeed, Apple's customer service confirmed that there are no issues with it. I've been using the phone for almost a year, and the local carrier I signed up with said they can't unlock the IMEI since they weren't the ones who initiated the block. I can use Wi-Fi, connect to iCloud without any problems, and set up the SIM card without errors, but I can't access the network. Every service I've spoken to agrees: it seems a mistake has been made. I'll try your suggestion. Thank you for the quick response.IMEI unlock
I purchased a brand-new iPhone 14 in November 2022, which was imported from Paraguay. I'm its first and only user. Everything worked fine until the end of September when I suddenly couldn't receive calls. My local carrier confirmed that my plan is in good standing and there aren't any issues like overdue payments. After some research, I found out that my iPhone's IMEI has been blocked. According to the Brazilian telecommunications agency, the block was initiated by T-MOBILE, see the image below: I've already reached out to an authorized Apple representative (reference number 102118795890) to investigate, but they couldn't find any reason for the block. They advised me to get in touch with T-MOBILE directly. However, I've had difficulties connecting with you via chat. Considering this iPhone has always been in my possession and I've never had any dealings with T-MOBILE, how can I request an IMEI unblock?
