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smithds
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Joined 5 months ago
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Re: Tmobile problems on my return of phone
wow this is unbelievable, we too started with nextel who sold out to sprint who sold to t-mobile, to which customer service has declined since nextel,we were going to try t-mobile business internet however after receiving the router we realized in my business shop it is a metal building with a metal roof and their phone service (signal) is awful out there so a wireless router was not going to work, I reached out to them immediately because I have a 15 day free trial if you don’t like you can return, I keep getting suggestions as to a different method of service to try, wireless will not work Period! and have been told I should get a RMA label within 2 days it’s now 7 days,I think they are stalling to go beyond the 15 days then try to charge me for the router, I also haven’t been able to access my online account for 3 months, I have to call to make a payment but was finally told I have a fraud alertflag on my account preventing me to have access, Now why wasn’t I informed of this, we did uncover a incorrect e-mail and an address that never existed, that was suppose to be corrected but I still can’t access my account online, Icurrently have a cable hardwire internet service that I’m glad I didn’t cancel first so I can continue working, I do have the return address that I received router from at 13704 Independence Parkway Fort Worth Texas, that I’ll pay to return myself, reading these reviews and comments it sounds like they are disputing/denying receiving any returns, maybe time to get a lawyer involved11Visto0likes0Comentarios