NetworkCategoryPress Release

T-Mobile Helps ISP Customers Stay Connected During Outages with New Backup Plan

05 de junio de 2024

Cable home internet customers will now have a reliable way to stay connected when their service is down with the Un-carrier’s new Home Internet Backup plan

BELLEVUE, Wash. - 5 de junio de 2024

What’s the news: Stay connected, not disrupted. T-Mobile (NASDAQ: TMUS) today announced Home Internet Backup, a new plan that will give traditional internet service provider (ISP) customers — like cable and fiber — an affordable, reliable, backup 5G internet connection in case their primary service goes down. As the fastest growing home internet provider in the U.S., T-Mobile already serves over five million customers nationwide with unlimited broadband plans like Home Internet and Home Internet Plus as a primary source of connectivity. But for the millions of people still getting internet through traditional ISPs, the Un-carrier is using the power of its 5G network to give cable customers an option to stay connected during unexpected outages.

Starting tomorrow, June 6, Home Internet Backup will be available in T-Mobile stores and online via chat at www.t-mobile.com/home-internet-backup.

Why it matters: Nearly 20% of U.S. internet users said their internet goes out at least a few times a month, according to data from CivicScience. It’s something nearly everyone has experienced — at the most inconvenient time, the internet goes down and all productivity is lost. With T-Mobile’s new Home Internet Backup plan, cable and fiber internet customers can get peace of mind knowing they have a way to stay online during those unexpected outages.

Who it’s for: Cable and fiber internet customers looking for a reliable backup Wi-Fi solution to stay connected at home.

What else: Home Internet Backup from T-Mobile is just $30 a month with AutoPay — and customers that also have an eligible T-Mobile voice line can pick it up for just $20 a month with AutoPay for a limited time — and comes with: 

  • 130 GB of 5G data a month.  Enough to keep a typical household connected with Wi-Fi for up to seven days a month when their primary internet service goes down.  
  • A 5G gateway included at no extra cost. There are NO monthly equipment fees at T-Mobile! Home Internet Backup customers get all the equipment they need, without paying a penny more.
  • Configuración rápida y simple. Go from box to browsing in 15 minutes or less with a simple self-install process. And when that primary connection goes down, quickly switch over to the T-Mobile Wi-Fi signal for connectivity.  

T-Mobile 5G Home Internet is fixed wireless that leverages the power of the Un-carrier’s 5G network, the largest and most-awarded 5G network in the U.S., and is currently available to more than 50 million homes nationwide. For people who need more than a backup solution and are ready to ditch their current internet provider, T-Mobile has home broadband options that fit customer needs, including Home Internet which comes with no annual contracts or equipment fees, fast and easy set up and Price Lock, guaranteeing that customers can get their last month of service refunded if T-Mobile ever raises their rate for internet and they choose to leave within 60 days (taxes and fees excluded). Or, Home Internet Plus has all the great benefits of Home Internet and also comes with T-Mobile’s latest 5G gateway, a Wi-Fi mesh access point that expands the Wi-Fi signal to hard-to-reach places across the home and 24/7 video tech support for any Wi-Fi or smart connected devices in the home.

Sigue @TMobileNews en X, antes conocido como Twitter, para estar al día con las últimas novedades de la compañía.

# # # 

Si hay congestión, los clientes de estos planes pueden notar velocidades más bajas que otros clientes e incluso más bajas si usan más de 1.2 TB al mes, debido a la priorización de datos. Después de la asignación mensual de 130 GB de datos, velocidades de hasta 600 Kbps. No disponible en todas las áreas. Se aplica un cargo de $35 por conexión del dispositivo, a pagar al momento de la compra. Los cargos normativos están incluidos en el precio mensual para cuentas elegibles. Ahorros después de un crédito de $10 en la factura mensual. Oferta por tiempo limitado; sujeta a cambio. Qualifying credit, voice line; and new Home Internet Backup Internet line required. Si se cancelaron líneas de Internet en los últimos 90 días, es posible que deban reactivarse primero. AutoPay requires bank account or debit card, otherwise $5 more/line/mo. Price Lock guarantees regular monthly rate plan price of current internet data for new lines with qualifying service (the Home Internet Backup plan is not eligible for Price Lock). T-Mobile will pay your final monthly recurring service charge if we raise your rate and you tell us you are leaving within 60 days. Detalles sobre dispositivo 5G, cobertura y acceso en T-Mobile.com.

Acerca de T-Mobile
T-Mobile US Inc. (NASDAQ: TMUS) es El Un-carrier superpoderoso de Estados Unidos con una red 4G LTE avanzada y una transformativa red 5G nacional que ofrecerá conectividad confiable para todos. Los clientes de T‑Mobile reciben una calidad inigualable por su dinero, una firme obsesión por ofrecerles la mejor experiencia de servicio posible y un dinamismo indiscutible para disrumpir el mercado y así crear competencia e innovación más allá del ámbito del servicio móvil. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Mint Mobile. Para obtener más información, visita: https://www.t-mobile.com

Media Relations ContactT-Mobile US, Inc.MediaRelations@t-mobile.com
Investor Relations ContactT-Mobile US, Inc.Investor.Relations@t-mobile.com

https://investor.t-mobile.com