First, I do not understand how there can be ANY ratings less than 5 Stars for this T-Mobile store. Some people can NEVER be satisfied...sort of like my mother. You could give her a million friggin' dollars, and she'd find something to complain about. Anyway...if you're a T-Mobile customer - or thinking of becoming a T-Mobile customer (which I HIGHLY recommend) - THIS is the store to visit - South Mall, Lehigh St, Allentown, PA. If you're within 500 miles of this location, it would be well worth the trip to drive to Allentown. Frances R went above and beyond the call of duty to absolutely make sure we did not leave the store until she was able to painfully, but successfully complete an extremely challenging transaction trying to port a number over to my T-Mobile account from a less-than-honorable competing carrier that makes it excruciatingly difficult to do so...I won't mention that carrier's name, but it begins with the letter 'A'. You can figure out the rest fairly easily. I cannot praise Frances enough for her knowledge, skill and ability to accomplish this most difficult task under non-ideal circumstances, a task that other retailers were unable to do - or even attempt. Moreover, EVERY one of the staff worked synergistically to assist each other when technical issues or glitches arose with any customer, jumping in to help out and resolve problems without skipping a beat. Just a truly refreshing, and increasingly RARE experience to observe in retail these days. All of this, of course, is orchestrated by Jodi, the confident, experienced, and always helpful manager. This store is beyond fabulous, the staff is absolutely wonderful, helpful, friendly and personable, and treatment such as this is the very reason I have been a loyal T-Mobile customer for 20 years! This is most definitely a case where a simple 'thank you' can never be enough. You guys are GREAT!
