⭐️⭐️⭐️⭐️⭐️ JABIR HIGH IS THE GOAT — 10/10 CUSTOMER SERVICE
I genuinely cannot say enough good things about Jabir High and the level of customer service he provided to my wife and me.
I had broken my phone and needed to replace it immediately. I walked into T-Mobile shortly before 7:00 PM, knowing the store closed at 8:00 PM. It was extremely busy, and after waiting for over an hour, I started watching the clock. There was still a line of customers, closing time was approaching, and I honestly didn’t see how they were possibly going to get to me—let alone have enough time to set up a new account and get me a new phone.
I seriously considered leaving.
Eventually, Jabir locked the doors at closing time, but instead of rushing everyone out, he and his coworker continued helping every customer who had been waiting.
When it was finally my turn, Jabir asked, “What can I help you with?”
I told him, “You guys are closed. I’ll probably have to come back and do this another day.”
Instead of taking the easy way out after what had already been a long day, Jabir simply asked me again:
“What can I help you with?”
I explained that my wife and I were currently with Verizon, that I needed to open a new account, and that because my phone was broken, I really needed a new phone that night if it was possible. I also told him I completely understood if it wasn’t.
Jabir just looked at me, smiled, and essentially said, “I got you.”
And he absolutely did.
Jabir proceeded to help my wife and me switch over, open our new account, get everything taken care of, and make sure we were completely set up. He stayed there helping us until well after 10:00 PM—more than TWO HOURS after the store had officially closed.
At no point did he make us feel rushed. He never acted irritated that we were keeping him there late. He never made us feel like an inconvenience. He remained friendly, professional, patient, and genuinely seemed determined to make sure we left taken care of.
That kind of customer service is incredibly rare.
It would have been completely understandable for Jabir to tell me to come back the next day. I was actually expecting him to. Instead, he went above and beyond what I could have reasonably expected from anyone.
I walked into T-Mobile with a broken phone, expecting that I was probably going to have to leave and figure everything out another day. I walked out after 10:00 PM with a new phone, a new account, and an entirely different impression of T-Mobile because of one employee.
T-Mobile: take care of this guy. Employees like Jabir are the reason customers remember a business and come back.
Jabir, if you happen to read this: THANK YOU. My wife and I genuinely appreciate what you did for us.
Five stars doesn’t feel like enough.
⭐️⭐️⭐️⭐️⭐️
10/10. Jabir High is the GOAT.
