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All the bragging about being an "Un-Carrier" is a great cover up. I left AT&T because I was lied to and signed up for a completely different plan. I thought I had the plan I wanted when I signed up for Sprint, but now since the merger I have discovered Sprint did the same exact thing. I only just found out recently as I went to upgrade my families phones and to my surprise Im locked into a completely different plan and have to either pay more money to switch to the plan I was supposed to have or pay more money to upgrade our phones. You'd think with all the Un-Carrier talk, T-Mobile would be more helpful and get me into the plan I'm supposed to have. But no, T-Mobile is just like all the others. Is it really that hard to be honest and helpful? Apparently so. But make your money T-Mobile, make your money. I wish I could Un-carrie myself to a truly trustworthy service provider, but Im realistic. There's money to be made and we're simply a drop in the magenta bucket.