Bait and switch pricing, is this the new T-mobile?

I had to speak with 6 different agents before I was finally successfully at getting my bill lowered from $55 to $45. I then discovered I was signed up for paramount plus and charged $4.99...even though it's supposed to be free even IF I signed up? Tmobile sent out a phone after my pos phone screen cracked when I dropped it...with a screen protector. Mind you, it's a significant down grade. But on my bill they show it as part of their "jump" program? They sent to an address I'd not lived at in over 2 years, charged me anyway. Tmobile seems to doing things similar to wells Fargo. Signing customers up for things they don't know about, promising refunds and don't. .I filed a complaint with my local bbb, told they didn't handle the particular office I'd filed against in sandy ut and gave an address in a different state? Next thing I know I'm getting an email from a Bellevue bbb with a response from Jessica with tmobile stating I'm not authorized on MY ACCOUNT AND REQUESTED the bbb close my complaint....and without any inquiry the bbb did!! My next step is the CONSUMER PROTECTION AGENCY, THEN MY STATE'S ATTORNEY GENERALS OFFICE. PERHAPS IF ENOUGH CUSTOMERS CONTINUE CONTACTING THESE OFFICES IN THEIR STATES WITH SIMILAR EXPERIENCES,  EVENTUALLY THEYLL HAVE TO LISTEN.