Forum Discussion
Corporate ?
Is there any office located in the US? or are the corporate offices located in the Philippines ? I have been having an on going issue with this company and I just keep being transferred to people in ...
Out of curiosity how many times do you call support?
Back in the early 2000’s the company I worked for at the time made us watch a presentation called the Angel/Demon customer.
It separated customers into 2 sects , customers to keep and not keep. I know Best Buy and a few other larger retailers practiced this as well as a few mobile carriers at the time. Carriers would send problematic customers to the off shore support.
I've been out of retail for almost 10 years so I don't know if this is still used today or not.
This link is a good review.
