Forum Discussion
How do you contact T-mobile's complaint department? Is this it? How do I email or write the CEO?
This company has engaged in false advertising, unintentionally I trust. Yet, why should I bear the expense of their care team's error. In trying to take advantage of the buy one get one offer, I wa...
On March 24 Gateway wired to PC download speed was 20 Mbps all day "normal is 100 to 150". I called the T-Mobile store that sold me the Gateway and they had no idea about slow speed, but they call Gateway support at 844-275-9310.
This T-Mobile Gateway support is in the Philippines. I gave the agent my low speed data and after a 40 minute call, they assured me they would investigate and call me at 3pm the exit day.
Right on time, the Philippines agent called, and explained that yesterday's very low download speed issue on my Gateway was due to maintenance on the tower that sends 5G to the Gateway.
I requested that T-Mobile inform customers when tower [or other] mantenimiento is scheduled that could cause customer's Gateway speeds to be lower than normal.
The T-Mobile agent said I would be informed about planned torre maintenance or other, that would cause internet performance issues.
My question to the Gateway user group is: “has T-Mobile EVER informed you of a planned outage and/or maintenance that could effect your Gateway performance?”
I want the Gateway to be function as quoted, but if T-Mobile will not support Gateway customers, then they are no better than the cable company, I’m want to replace.
