I absolutely despise T-mobile now.

A few days ago, I made my first post on this chat about the months of frustration I have had with T-Mobile messing up my billing and charging me full price for phones that I purchased on promotion.  The hours spent on the phone with their "so called experts" has done nothing.  The best advice I got on this board last week was when someone suggested I call and ask for the "Retention" Department as a last hope so I will do that today.

That said, I might have found another solution.  Even though I still owe a chunk of money on my 4 T-Mobile phones, I saw were AT&T is offering iPhone 14 phones FREE with qualifying trade-ins.  It will cost me a bunch of money to make the switch since I still have a balance with T-Mobile but what difference does it make if I am getting the AT&T phone for FREE.

Anyway, that's what T-Mobile has driven me to.  In an effort to save me from further aggravation and possible ulcers, I will call them today and be prepared to make the switch.  Hope this helps those who are having the save problems that I have had.  It is safe to say that T-Mobile just isn't what they were used to be.  I wonder if T-Mobile monitors these boards because, even if they do, it certainly doesn't appear as if anything is changing or that they really care about customer service