Forum Discussion
Incoming numbers appear as international numbers
Feb 21, 2019 - We are seeing a problem for the last few months where local / US numbers are appearing as international incoming numbers. The issue seems to appear only on our T-Mobile iPhones. El...
After everything you've described, I think the ticket is the best bet. You could try removing/readding the existing contacts this happens with but I understand this wouldn't account for the numbers that aren't saved in your list. We'd need our engineers to continue to investigate this further after looking over your tickets.
Hola,
As said, the way the number is shown has nothing to do with the settings of your phone.
Your phone is just showing what it receives.
T-Mobile, with his Caller ID feature, can interfere on it, but normally, the number is the one sent from the emitter.
So, If I am using a carrier from UK for example, that carrier, when I am calling you, will send my number, in the format they want. International or not, their choice.
Even if T-Mobile can modify this on the fly, the origin is form the emitter, who calls you.
So, does it happen with every single 610 ? Only the 610, or other areas ?
Is it multiple persons, or only with one person ?
What is the carrier of the person calling you ?
If that person is calling one of your buddy, next to you, how does his number appears ?
You need to gather more info in order to have content to provide to T-Mobile in order to solve this issue.
When you call Team of Expert, or through the chat, you have incompetent persons in technology. They know only what they have been trained for.
Do not expect them to be able to resolve this.
They try to make assumptions, and since they have no clue, they are telling you to do stupid things.
Anyway, you will have to get them opening a ticket with their engineers in order to find the issue.
But you need to provide info, like the question I was asking above, in order to find if T-Mobile is interfering with the caller ID or not.
