Forum Discussion
Legacy account balance wrong
I've got a legacy account for my emergency phone @ 10cents a minute. My balance is $44,my minutes available show 225.Do the math.
Thanks Alan,
I am very sorry for the confusion here. Since we do not have access to your account here on a public community forum, I was not able to see what specific legacy plan you were on. From what Maddie said, it looks like you are on the really old plan and that plan does have different per minute rates based on the amount you refill.
To get $0.10/minute rates, we would need to get you on the other plan that she was talking about. It is $3/month but that $3 gives you 30 units (either minutes or messages) and additional calls/messages are $0.10/min. On this plan, everything is essentially $0.10/min but you are charged the $3 monthly and given the 30 units for that month.
Chris-I conversed with one MaddieAbbott on Facebook but she couldn't help.She also said she couldn't find any notes regarding our emails on the account.I'd like to resolve this amiably,but since I am disabled,I have a lot of time on my hands and know a lot of Veteran and Military websites that are full of people who would be unhappy to hear about one of their own getting shafted like this. I'd appreciate any help.
Thank you,Alan
