Forum Discussion
Numbers coming in incorreclty - showing as foreign countries
Whenever I receive a call from a number that is not saved in my contacts, the Caller ID shows it incorrectly. It appears as if it's adding a country code that is not correct, or just breaking the...
Sorry about that! This is a tough one cause it looks like it's a Apple SW issue with the formatting. Have you had a chance to reach out to Apple support?
We are a university that needs to interact directly with our students via phone calls. Some of our students state they will not answer a call because our incoming call is formatted as an incoming call from China.
(We have a toll-free 866 number and 86 is the country code for China).
We have found that this is only occurring with students that have a combination of an iPhone and T-Mobile as their carrier.
It is not occurring with any other combinations of phones or carriers.
What is the recommended course for these students to resolve their issue with T-Mobile? To open a ticket and/or work with a T-Mobile Support Representative? Something else?
(I am not interested in forcing our students to update their contact directory with our numbers. Additionally, many are in the Pre-Admissions process and are not yet students. )
Saludos cordiales.
-Emerson
