Bait and switch pricing, is this the new T-mobile?

sayanything2555 wrote:

I was seeing this is a trend with prior post. I recently split from my family plan and was promised a $55 unlimited plan. Then I upgraded my phone and today (while trying to sleep because I work nights) multiple calls back to back. I finally answer, I was told I had no choice and T-Mobile did not care what phone plan I was promise. I will now be put on a 75$ phone plan. Clearly a bait and switch company, I wonder how many other patrons this has happed to and why t-mobil feels it's ok to strong arm and lie to their clients.

I got the bait and switch as well. 

I was a T-Mobile customer for 10+ years. 2 years ago switched to Sprint. I was happy with the T-Mobile service, but I was sick and tired of all of these great promotions for new customers while the old, consistent, always-pay-on-time for 120+ months customers got crapped all over. 

After 18 months with Sprint I was unhappy with their service. Dropped calls, constant network problems, etc. Called T-Mobile and was told I could change back to T-Mobile. Was told I would get the Magenta+ plan with 3 lines for $140 a month including all taxes and fees. Paid off the devices I had with Sprint to change carriers. Called T-Mobile again, they reiterated the deal I would be getting but told me I had to go to a store to make the change because I was a Sprint customer. Went to a store and the store said they couldn't do it. Came back home, called T-Mobile, they told me it HAD to be done in a store. T-Mobile rep called the store with me on the phone, the store said they just didn't do it at that location because they had "had problems with it in the past."

T-Mobile phone rep was very nice, found a store that was about 12 miles away that could do it. Drove to that store. Spent several hours while the rep there learned how to make the "migration." Confirmed with this rep that I was getting such a better deal than with Sprint at $140 a month and better service. When the migration was finally over (more than an hour past store closing time) I asked how to pay for my setup fees and my receipt. She told there were no setup fees and that she didn't have a receipt because I was a Sprint customer (now owned by TMobile), but that I would be getting a bill in 3 weeks. She confirmed that I would get the "line on us" promotion (again, $140 for 3 lines @ Magenta+, all taxes and fees included). 

When I got my first bill it was nearly $200. I called T-Mobile and they had notes on my account that states that they would give me this promotion, but they said their system wouldn't allow it to be applied because it was a migration from Sprint. They gave me $35 off my bill (less than what I should have received to meet the promised price) and told me they would attempt to apply the promotion for the following month. 

Right now it's the following month and I still don't have the promotion on my account. Called again, rep was very nice but unable to really help. She again applied a $35 discount. She offered that I go to a lower plan to get the price to what I was promised. I don't want that - I want the plan I was promised at the price I was promised. She then offered to increase my plan to the next level for the same price. The next level provides more data use and hotspot bandwidth, which I don't really have a need for. 

I am very disappointed in this dishonest practice. If multiple representatives are promising a deal that cannot be provided, T-Mobile needs to work on it's training and ensure that associates are properly communicating the plans and pricing. I'm a pretty capable person - I did not at any point misunderstand what I was being told. I was just given bad information. 

T-Mobile - you really need to fix this for me. Please give me the pricing you promised by multiple T-Mobile associates.