First responder plan

This first responder is a big scam of Tmobile to overcharge. I have been a Tmobile customer for almost 8 years under family plan, I went to Tmobile store and told them I am a physician in the hospital and they said you are eligible for the upgrade and the discount but you have to do it through calling customer service, I called customer service and told her that I am a physician and she said yes you are eligible and spent 2 hrs on the phone to switch the plan and then she told me all i need to do is to submit my hospital ID and will get approved, I submitted it and it didn't go through and I called back and they said they have received and there was a glitch in the system and they will call me back, 10 days later, I called them and they said that only EMT are considered first responders not physicians or nurses

Will if this what T mobile is considering as first responders it should be been clear on the website as well as their customer service experts and their employees in the store should have been aware of that but encouraging physicians and nurses to apply when it is not in their criteria is a big Scam!