First responder plan

Ana C wrote:

I had that happen to me too. On the phone the rep asked me if I'm a nurse. And I said yes… and then he told me I qualify for the first responder discount. Now I get a text message that I need to verify my status. I submitted a pic of. My licence, my pay stays and my work Id. They said I don't qualify. Had I know I would have not switch to t mobile. It's a scam 

Craigengineer9 wrote:

Craigengineer9 wrote:

My husband and I had metro, we switched over to T-Mobile and opened an account under my husband's name. The lady asked if one of us was a first responder, I explained where I worked and what I did, she said I qualified for their first responder discount, not I.. This was in November 2022. now because my husband is not a first responder, account can not be in his name since I was a first responder, it is I who would qualify as first responder as I was told initially when we signed up. Therefore the account should have been opened under my name not my husband's, I was told. Everything was switched over, to my name recently, then they tell me that I do not qualify as a first responder because I don't fall under what they classify as a first responder. Although I work for the county, and on the back of my card it says I may be called during disasters, and have helped during fires at the shelters, now my bill went from 165 which included internet, to 229. I don't understand why they sold me on something that was a lie in regards to me being a first responder. I think they need to train their people better. You talk to different people you don't get the same story. I think T-Mobile should add nurses doctors county workers, as first responders. I may not be in the front line at all times, but in my department I am, and the back of my card issued by the county says that I may be called during disasters. Maybe I am wrong, but I just don't think this is fair when it was offered to me initially, they made me jump through hoops to transfer the account over to my name, and now they tell me after everything is said and done, that I do not qualify as a first responder. What a waste of time I should have just left it under my husband's name what was the point of all of this. Almost feel it was done to get me to sign up, this is not how you should get customer's. 

 

 

IIn reading many of the entries, it appears it's a big fat scam to get customer. Now I'm told I can't cancel 2 of my 5 line's because 2 of the phone's were not free and I would be charged cancellation fees. Not my fault I was mis informed, like playing chess, you will never win because they're always 5 steps ahead of you.