Forum Discussion
T-MOBILE support does not speak English
Five phone calls to fix a simple problem and no one speaks English. They are reading canned scripts in broken English: "Thank you for patiently waiting", but there is no ability to communicate w...
Overseas Customer Support is aggravating, when you have an issue you also have to struggle with understanding the person on the line. People in different countries have different mentalities and different cultures. They are not in tune to a fluid conversation and understanding. This is a BURDEN on your customers!! not a relief. My family is a 20 Year T-Mobile customer, but this is new low in customer service is just making me think about switching to another carrier.
