I'm getting a request timeout error when attempting to do anything related to my account on the T-Mobile website. I can't view my account make any changes or access the majority of features.

Of course there is no rush this way they can keep overcharging you this problem has been ongoing throughout the websites history They've changed my plan added insurance all unbeknownst to me standing in the store they see a different plan than when I talk to 611! I've been told 3 times 3 times a code was being sent for me to return a phone and after 4 months of 40+ hours Trying TO RESOLVE ---NADA-NOTHING minus NOTHING IS RESOLVED I only signed up for one! after showing documentation of my signup the store offers no resolution WHY? Bc all the part time staff ARE APPROX early 20's AND ALL ARE driving BMW's due to straightCOMMISSION SALES JOBS I curse myself for leaving yet another horrible provider Verizon after almost 15 years But this company Tmobile? They take the being customer service UNFRIENDLY & UNHELPFUL to a whole new level I've told all of my friendsnever transfer to this company you should do the same

I'm getting the same 'connection timeout' issue, especially on prepaid.t-mobile.com, this site is so frustrating!Even when I was able to access a week ago, that site is so bad it is literally impossible to put through a plan order for an existing sim.The checkout button after all info is entered doesn't do anything 99% of the time so your stuck. Redoing the process and entering the same sim number as before suddenly gives an error straight away that this sim is invalid for t-mobile… the same number that 5 minsago worked!

Same problem. Had to call and do account updates over the phone. Could not use website past a few initial screens. I tried to log out and log back in, but couldn't even log back in half of the time, and when i succeeded … same problem as the start.

Are your web browsers up to date? Do you have any popup, ad, or script blockers enabled? Try using Firefox or Edge.

Request Timeout on T-Mobile Website | Comunidad de T-Mobile

edwardj123
Newbie Caller
Hace 2 años
Blackmailed by Decision Makers wrote:

Just called T-Mobile Customer Care and was told by the rep that these errors, “Secure Connection Failed” in the Firefox web browser and “Request Timeout” in Google Chrome are caused by the T-Mobile.com website being updated.

"Request timeout" also with MS Edge and Google even after cache is cleared and a reboot. Hard to believe they are updating. My bank clearly lets me know when they are updating. Wonder where the servers are. Germany?
gramps28
Router Royalty
Hace 2 años
The servers were down for about an hour today on this forum.
edwardj123
Newbie Caller
Hace 2 años
Thank you! I am in now. Wish the T-mobile server would not "appear" to give Request Timeout. "Error 404 access denied" would clearly inform us of a connection/server outage.
ThatNewOldGuy
Network Novice
Hace 10 meses
I couldn't get to my account in Edge or Chrome or Firefox. Then, I paused my NordVPN for 5 minutes and got in just fine. I hope this is helpful...
usermobile1
Network Novice
Hace 5 meses
I had to not only disconnect NordVPN but also close the app. Something in the app’s web protection was causing the issue.

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Request Timeout on T-Mobile Website

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