STOLEN PHONE UPS

1st off sry for your loss. 2nd never have a valuable item like this left at a sub store if possible. You are going to have to get your local P/D involved and file a Police report. Get the names of anyone you had contact with at the store. as far as the occurring with Ups this is also a problem with Usps as well. T-Mobile relies on the word of Ups that the item was left as it should have been so they are not going to do much to help you resolve this issue. Ups is going to take the stand that the item was left at the store as requested so they may not be of much help in this matter as it stands. You may need to go back to the sub store and see if there is any in store video on the day your item came in to see what type of condition your package was in and to see if anything happened to it in the store.