Two hour wait for customer support - then a hang up

I've always received quick, excellent support on the rare occasion I needed to contact T-Mobile . However, I haven't called customer support in a year or more, and today received a VERY different experience. First, I got the standard "we're experiencing unusually high, yada, yada, like everyone else these days.  Second, when I 'did' get a call back, I was hung-up on during the call.  You know, I think it's time to look for another provider.  The one single thing that 'used to' set T-Mobile apart from the competition was their stellar support...and that's something that matters to me.  Good luck to those of you who hand around.