Forum Discussion
V60 ThinQ Dual Screen: Phone goes to mute while on speaker
My husband and I both have these phones now and it's happening with both of them. Scenario: My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation. Entonces...
Hey all! So I I let our teams know we still had some examples with the new update, and it turns out they found two separate things causing the same muting experience. It looks like this one happens specifically when you get another call or a message. The last update fixed the one that was happening randomly, but they're working on another update for the calls/messages one.
I have the same issue. Randomly during a call (sometimes 1 minute, sometimes 10 minutes), a conversation is going on and then all the sudden they ask if i am still there. I have to take it off speakerphone to talk again.
Both T-Mobile and LG have been super unhelpful in addressing the problem. T-Mobile told me the issue sounds like another factory reset is needed which i already did once. LG just says to send it in and then its a 2 week turn around for an issue they have "never seen". So... it looks like it will just be a wait and see for an update to address it. The only positive is i can use an app like Google Voice and it doesnt cut out. Hopefully it's just something software related but no idea when or if they will actually fix it. A huge negative on an otherwise great phone. I love everything else about it but this speakerphone calling issue is a HUGE problem. I also user speakerphone often.
