Forum Discussion
V60 ThinQ Dual Screen: Phone goes to mute while on speaker
My husband and I both have these phones now and it's happening with both of them. Scenario: My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation. Entonces...
Hey all! So I I let our teams know we still had some examples with the new update, and it turns out they found two separate things causing the same muting experience. It looks like this one happens specifically when you get another call or a message. The last update fixed the one that was happening randomly, but they're working on another update for the calls/messages one.
I also have been experiencing the same issue while carrying a conversation on speaker phone, the phone will mute itself and I'll have to switch back to regular mode to finish my conversation. I 100% believe that this is a LG software issue that LG Needs to address. I say that because this is my second LG V60, my first one I had, I dropped it and I didn't have a case on it and the rear glass shattered but that phone also had muting issues while I was using the speaker, it would also mute in the middle of a call. Fortunately I had insurance on the phone, the insurance company sent me a brand new, still in the box device. It was not a refurbished phone at all, it was 100% brand new. I have tried everything, turning it on and off, turning it on and off while plugged in to the power outlet. I've tried a hard reboot unplugged, I've tried to hard reboot while still plugged in to the power outlet. I've cleared the caches to every single app, I've used the cleaning software that's preloaded on the phone multiple times. Nothing works. So if your phone works perfectly fine with the exception of the speakerphone, I suggest that you do not return it for a replacement because I guarantee the next LG V60 you receive will have this exact same issue with the speakerphone. This is a software issue, 100%, that only LG can correct with a software update, hopefully.
