Forum Discussion

mdmismiguel's avatar
mdmismiguel
Newbie Caller
Hace 2 años

I need help to connect my android tablet to t mobile wifi

I purchased an android tablet recently and today I tried to connect the tablet to t mobile wifi.  The tablet says "no internet connection available".  No matter what I try the tablet will not connect...
  • tomwil's avatar
    tomwil
    Hace 2 años
    mdmismiguel wrote:

    It is an XCX 10.1" tablet with a touch screen.  It uses the Android 12 OS.

     

    Appears it may be this model:

     

    https://www.amazon.com/XCX-Android-Processor-Bluetooth-Rechargeable/dp/B0C4T2ZCQB

     

    If so, the following applies:

     

    The 2023's latest tablet stay connected with fast Bluetooth and Wi-Fi 802.11 b/g/n.

     

    So if you are using a T-Mobile Home Internet gateway, the default is 802.11 ax, which your tablet cannot connect to.

     

    Appears you may have to create another WiFi band on the gateway, and set it to use 802.11 b/g/n so your tablet can connect.

     

tomwil's avatar
tomwil
Bandwidth Buff
Hace 2 años
mdmismiguel wrote:

I purchased an android tablet recently and today I tried to connect the tablet to t mobile wifi.  The tablet says "no internet connection available".  No matter what I try the tablet will not connect to t mobile wifi.  What do I need to do so I can connect to t mobile wifi?

 

What brand and model Android tablet do you have?

 

Older devices might need the gateway WiFi bands separated, in order to connect.