Forum Discussion
Don't receive automated account verification text messages.
For any site I visit (desktop or mobile version) that has a 2-step authentication and sends out a text message with an access code, I don't receive that message on my phone. I do receive texts fr...
I've had trouble with this too in the past. This is something that can be fixed by our Care team. Si Community-2153, we can have a specialist check your account and make sure these message aren't being blocked. The last step is filing a Trouble Ticket to have our engineers take a look at your connection on the back end and help fix anything that's stopping them from coming through.
It appears that T-Mobile did an update and turned off the short codes as default. My phone showed the short codes enabled but T-Mobile had it disabled. Customer care enabled and the problem is resolved. I don't know if disabling and then enabling on the phone would correct the problem.
