Forum Discussion
LG G8 thinq Update to Android 12 - ugh
Since doing the update to Android 12, my LG G8 thinQ camera no longer works, the audio in my Ring app no longer works, and my phone is slow. Is there any solution that does not involve a factory res...
Jgcalifornia wrote:
@HeavenM:
I have cleared data and wiped cache. I downloaded Camera for Android from the Playstore. The app opens, but only shows black. I downloaded another app called HD Camera fort Android. It opens, shows black and then I get a message that says "camera failed". Th final camera app I tried gave a message saying: "Failed to open camera. Camera may be in use by another application".
Do you have any suggestions as to how to put Android 11 back on my phone after resetting?
¡Gracias!
Wow! That is a lot of different apps and that camera is stubbornly objecting. I honestly do think that the factory reset is going to be the next step since you have literally tried everything else. T-Mobile doesn't have any suggested steps or recommended routes for rolling back a software update. Once the update is done, it is designed to be the new foundation for the phone. Syaoran provided one resource that you can try to check out, and there may be more out there. You might also reach out to LG customer support or forums to see if there are any steps available from them.
Heaven: Thank you for your input, I appreciate it. I have lost several hours of my life I will never get back doing troubleshooting with T-mobile and LG. We tried everything. I am not against trying something new, but from what I am learning about the update to Android 12, it seems to make sense things are not working.
I am just nervous about doing a factory rest, even though I backed up to my SD card.
I like Syaoran's initial suggestion in doing a reset but going back to Android 11. So far, I haven't found any instructions on how to successfully do this.
Thanks for all of your input.
