The WORST customer service I have ever received occured today while attempting to pay my T-Mobile bill.

I hear you!!! I went into a TMobile store today because I accidentally dropped my phone and my screen cracked to see what I could do. I told them that I have been looking to upgrade. The girl was trying to help me, but said that because I cracked my screen I wasn't eligible for any upgrades and I could finance a new one. She asked her manager if there was anything I could do and he said I've already told you plenty of times and they started arguing right in front of me and then walked away just leaving me standing there. The girl just said guess its because im a woman and then told me I guess fill out a claim and there wasn't much I could do. Ive been with them for 20 years and never damaged anything until now. My phone still worked except for a crack in the screen and she wouldnt even tell me what an upgrade would be if it wasnt broken. They only care about new customers so they can treat their current customers like absolute garbage without repercussion!!!!!