T-mobile deactivated my phone line when adding my daughters new phone to our account. I can text on my computer but no use of phone

Thanks Fireguy_6364 but I am not going to compromise my privacy by trying to communicate with T-Mobile via Facebook or via Twitter and I shouldn’t have to.

The Philippines call center is a 100% waste of time. They know nothing about T-Mobile or the customers accounts, and shockingly, they have no access to the customer's account - meaning that even if I authorize them to have a look into my account, they can't. Additionally, they have zero technology experience. I had some very large problems recently with my phone service and due to the fact that I could not reach anyone from the US over my 30 or so attempts to reach someone who knows what they are talking about, I had no choice but to deal with the call center in the Philippines. This 3 week period cost me hours and hours of wasted time. This is 100% unacceptable. After being a T-Mobile for several years I am now seriously considering moving to Verizon. Verizon is more expensive but the time that I have lost trying to deal with the useless Philippines call center, getting only more and more frustrated, leads me to feel that I'd rather pay more for my service and to know that I can reach a customer service person who will help me and not cause me other problems.